Guest Experience Specialist
Job Description
Position Title: Guest Experience Specialist
Department: Spa Operations
Reports to: Spa Manager
Coordinate Positions: Guest Experience Specialists work closely with the spa manager, Nurse, Nurse Practitioner, Physician's Assistant, Esthetician, and Body Contour Specialist
Position Summary (Purpose): The Guest Experience Specialist is responsible for ensuring that the guest has an exceptional experience from the moment they call on the phone or walk through the door. They are responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner. The Guest Experience Specialist must embody V/O's core values and reflect them through their interactions and behaviors. Guest Experience Specialists must continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
Essential Behavioral Characteristics: - Ethical
• Positive attitude
• Enthusiastic
• Team orientation
• Empathetic
• Honesty
• Trustworthy
• Outgoing
• Problem solver
• Responsible
Essential Skills:
• Organized
• Responsive
• Adaptive, flexible and able to multitask
• Continuous improvement mentality
• Effective communication
• Time management/self-management
Qualifications:
• Possess a thorough knowledge of spa services
• Have excellent interpersonal skills and customer service orientation
• Possess excellent cleanliness and sanitation skills
• Comfortable consulting patients regarding cosmetic and non-cosmetic treatment options, techniques and treatment plans
Physical/Mental Requirements:
• Standing for extended periods of time
• Ability to lift at least 30lbs
• Exposure to blood and bodily fluids
• Continual use of manual dexterity, gross motor skills, bi-manual dexterity and fine motor skills