The legacy of Torchy's began with a food trailer in 2006 and has transformed into a beloved brand with multiple locations across the country. We are on a mission to provide the best tacos and ensure every guest has a damn good experience.
Join us as a Guest Experience Manager. In this pivotal role, you will enhance the guest experience and inspire your team to deliver exceptional service at our restaurant. We are looking for a motivated individual who is passionate about hospitality and team development.
Your responsibilities will include: - Leading Front-of-House operations to guarantee guest satisfaction.
- Modeling outstanding hospitality practices and coaching your team to achieve the same standard.
- Analyzing guest feedback, recognizing achievements, and resolving concerns to elevate service quality.
- Creating team schedules that align with business needs.
- Evaluating online ordering metrics to grasp opportunities for improving the pick-up experience.
- Managing smooth FOH and BOH operations during shifts and overseeing store opening and closing procedures.
- Assisting the Managing Partner and Kitchen Manager in overall restaurant operations.
- Developing initiatives to drive sales, profit, and overall store excellence.
- Communicating clearly with team members and conducting regular follow-ups to ensure expectations are met.
- Upholding food safety and quality standards across both Hospitality and BOH teams.
- Ensuring compliance with safety, security, and sanitation regulations.
- Coordinating local marketing efforts to engage with the community.
- Enhancing the bar experience to attract guests and create a lively destination.
What you'll need to succeed: Minimum Qualifications: - 2+ years of management experience in the restaurant industry, overseeing FOH and BOH operations.
- Strong understanding of training and development principles.
- State-required alcohol-server and Manager ServSafe Certification.
Preferred Qualifications: - Ability to foster teamwork and lead effectively.
- Exceptional oral and written communication skills.
- Excellent time management capabilities.
- Experience in a scratch kitchen environment.
- Bilingual skills are a plus.
Physical Requirements: - Able to lift, push, pull, or carry heavy items up to 40 pounds.
- Willingness to stand for extended periods and walk frequently.
- Capacity to bend, stretch, twist, or reach for items at various heights.
Why You'll Love Working with Us: - Competitive pay based on experience.
- Eligibility for periodic bonuses.
- Comprehensive benefits including medical, dental, vision, and a 401(k) plan.
- Paid Time Off (PTO) program.
- Access to DailyPay for immediate pay once available.
- Damn good food discounts for you and your spouse.
- Casual work attire with Torchy's swag included.
- Incredible growth opportunities for a fulfilling career.
- Day 1 access to exclusive discounts for events and more.
- Support from Torchy's Family Foundation during times of need.
- Bragging rights, because we're kind of a big deal.
This position is located at Insert Address .
Torcht's is an Equal Opportunity Employer. We encourage applicants from all backgrounds to apply and provide information regarding their rights according to federal employment laws.