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Responsible for supporting the Customer Service Representatives and Shift Supervisors to provide excellent customer service to the guests of Centene Community Ice Center. Will assist with developing customer service policies and training for the Customer Service employees. Exceptional customer service and standards of excellence are a key component to the vision of excellence.
This role pays an hourly rate of $20 to $22.
Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).This position will remain open until May 9, 2025. Responsibilities
- Understand and effectively communicate facility policies and procedures to tenants and the public.
- Receive and respond to complaints from customers/public or refer them to the Operations Managers.
- Determine staffing levels and schedules for CSR's and Shift Supervisors.
- Act as crowd control manager as needed.
- Assure that the event areas are set-up in accordance with lessee agreements, safety, fire, and health codes.
- Make or arrange for last-minute adjustments in room or equipment set-ups at the request of customer.
- Ability to understand and operate the rink management point of sale and scheduling system.
- Act as Manager on Duty for the department.
- Research and resolve customer service issues.
- Recommend and implement goals, objectives and practices for providing effect and efficient customer service.
- Manage the part-time customer service representatives and supervisors, including hiring, scheduling, & training.
- Provide excellent customer service assistance to internal and external clients.
- Exemplify the CCIC and OVG customer service principles.
Qualifications
- A Bachelor's degree from an accredited university or college with emphasis on management, event management or other related fields.
- One year of experience in a related field highly desirable.
- Ability to work a flexible schedule including early mornings, days, evenings, weekends, holidays, extended (long) work days and extended numbers of days.
- Possession of or ability to obtain a driver license.
- Excellent Customer Service.