POSITION: Assistant Manager, Guest Experience
DEPARTMENT: Guest Experience
REPORTS TO: Guest Experience Manager
FLSA STATUS: Full Time, Exempt
SALARY RANGE: $50,000-$55,000/year
LOCATION: U.S. Bank Stadium Minneapolis, MN
LEGENDS & ASM GLOBAL
Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions - from venue development and event booking to revenue strategy and hospitality.
Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.
ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.
Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen.
Summary
The Assistant Manager of Guest Experience is responsible for all necessary administrative activities required to manage a large part time team including but not limited to; recruiting, interviewing, hiring, uniform distribution, issuing employee ID's, special events oversight, scheduling and time keeping and payroll processing. The Assistant Manager also assists the Manager of Guest Experience and Tours in scheduling all event staff and supports the day-to-day operations of the stadium's guest experience department.
Essential Duties and Responsibilities
Include the following. Other duties may be assigned.
- Actively assist the Manager of Guest Experience and Tours as the secondary Manager on Duty for all U.S. Bank Stadium events.
- Responsible for ensuring proper staffing levels have been met working with the Coordinator of Guest Experience, and that staff is at their post on time and in uniform.
- Coordinate the collection, input and documentation of all required employee information for part time event staff.
- Responsible for the design and execution of all event day paperwork consisting of position description sheets, supervisor deployment forms and dot maps.
- Prepare and distribute regular incident updates to senior management making certain all other departments are made aware of any incident or fan feedback that impacts their department.
- Assist in administering the scheduling and payroll system to efficiently manage an event staff of over 600 employees.
- Coordinate the recruiting and hiring of seasonal staff and work in partnership with senior management to facilitate staff training.
- Responsible for providing high level of customer service to every guest.
- Assist in training and development of event staff prior and during the season.
- Promptly respond to scheduling and payroll questions from event staff and forward suggestions, comments and complaints to management for issues to be addressed expeditiously.
- Other duties as assigned by the Manager of Guest Experience and Tours.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor's degree or 3-5 years' experience in a related field
- 2-3 years Supervisory experience
- Previous experience in venue events, stadium environment, hospitality, or entertainment venue
- Previous experience in a customer service role
Skills and Abilities
- The ability to work independently and to manage priorities.
- Advanced knowledge of Microsoft Office
- Communicates changes effectively.
- Works with integrity and ethically.
- Sets expectations and goal driven.
Computer Skills
To perform this job successfully, an individual should have knowledge using Microsoft office including Word, Excel, PowerPoint and Outlook.
Other Qualifications
- Must be age 18 or older.
- Nice, warm and courteous.
- Have strong interpersonal skills and able to provide excellent customer service and hospitality.
- Communicate articulately.
- Maintain a professional appearance and grooming.
- Able to stand for long periods of time. Walk long distances and climb stairs.
- Must be a team player who is able to work well in a fast-paced environment.
- Must be available to work ALL Vikings home games and all the major and/or ticketed U.S. Bank Stadium events.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Office: Working conditions are normal for an office environment. Work may require occasional weekend, holiday and/or evening work.
- Gameday: Job requires employee to function in a high activity and heavily crowded professional sports venue. May work at heights. Employee will be exposed to inclement weather of varying degrees. While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/downstairs. The employee is required to stoop, kneel, crouch, or sit and must lift and/or move up to 45 pounds.
Note
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.