Guest Experience Agent

We're looking for a positive and professional guest experience agent to deliver an exceptional experience to every guest at our hotel. You'll welcome all guests, delighten their stay experience, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today. We look forward to hearing from you. Responsibilities:
• Field customer complaints when necessary
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Be a team player and open to support all departments
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct Qualifications:
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• High school graduate, GED recipient, or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred Compensation: $16 - $18 hourly

• Field customer complaints when necessary
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Be a team player and open to support all departments
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct