Guest Communication Specialist I - andCo Hospitality andCo Hospitality is in the business of unforgettable getaways, and you? You're the calm, collected voice behind the curtain making the vacation magic happen. As a
Guest Communication Specialist, you're not just answering phones-you're the go-to expert for making sure every guest feels like the VIP they are. Ready to be the reason someone's day just got better?
Here's What You'll Be Up To: - Owning the inbox and phone lines-fielding a high volume of guest calls and chats with accuracy, grace, and your signature sparkle.
- Following communication scripts like a pro-but always keeping it human, warm, and tailored to the guest's vibe.
- Playing detective: listening deeply, asking the right questions, and delivering smooth, efficient solutions that exceed expectations.
- Juggling requests like a seasoned multitasker-transferring calls, dispatching requests, and making sure guests and teammates are in the loop.
- Helping guests get the info they need on our resorts, reservations, and local hotspots (yes, you'll become a lowkey expert).
- Keeping your cool and leading the calm in emergency situations-because you've got this.
- Managing arrivals like a welcome concierge-even after hours.
- Assisting with rental reservations and fee collections (with charm, of course).
- Following up to make sure guest needs weren't just met-but crushed.
- Transmitting messages and relaying info quickly and clearly-no drama, no delays.
- Pitching in with team projects and special requests-because teamwork really does make the dream work.
You're Great Because: - You've got ears like a hawk-your active listening skills are top-tier.
- You're friendly, patient, and can handle high-pressure moments with calm confidence.
- Your communication skills? Impeccable. On the phone, over chat, or in person-you bring clarity and connection.
- You're detail-obsessed in the best way-nothing gets past you.
- You're tech-savvy and can juggle multiple programs without breaking a sweat (Word, Excel, Outlook are your crew; RCC is a bonus).
- You're self-motivated, solutions-driven, and love making things easier for others.
- Your vibe? Team-first. You lift people up and love collaborating with all kinds of humans.
- You've got at least 1 year of experience doing similar work, and a high school diploma or equivalent.
- Bilingual? Big plus. Global energy is always welcome here.
- You're flexible, dependable, and love a good challenge.
Your Next Move: If you're the kind of person who brings positivity to every call and thrives on solving problems with style, we see you-and we want you.
Apply now and become the voice of hospitality magic. Let's make guest experiences not just good, but legendary.