Grant Thornton International is seeking an IT Operations and Support Senior Associate to join the team in Miami, FL. About Grant Thornton
Grant Thornton is one of the world's leading professional services networks with member firms in over 145 countries, 75,000 people and global revenues of $8bn. Member firms offer audit, tax, and advisory services to privately owned companies, publicly listed companies, public sector and not for profit organisations, both domestically and internationally.
Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN's Sustainable Development Goals (SDGs).
About the role
Overall role purpose
In our Go Beyond network strategy 2025 our vision is to become 'the most valued network in the profession'.
The Senior associate, IT Operations and support plays a crucial role in the CORE IT Operations and Support team which supports GTIL and Member Firms on local and global contracts.
We are seeking a highly organized and detail-oriented Senior associate of IT operations to design, implement, and manage an organization's network services. You will be responsible for managing access, troubleshooting, optimizing, driving automation, and assisting with security issues.
Main responsibilities
Services (related Systems/Applications) include, but are not limited to:
- Design and deploy functional network topology and related devices or native cloud service
- Network performance and integrity monitoring
- DNS Management (CSC)
- Firewall Management and Network Security (Checkpoint)
- Maintain General Network Configuration and Routing (Azure)
- Certificate Management (CSC, Mobile App Certificates, Entrust, etc.)
- Responsible for network related documentation and diagrams
- Automation of configurations and repeatable tasks
- Patching for any relevant virtualized devices
- Cisco network devices
- Manage projects, issues (Incidents) and service requests from various stakeholders related to GTIL network infrastructure and security services
- Assume role as primary Escalation point of contact for network and operational security issues
- Coordinate network and security related work activities across managed service providers, Cybersecurity, GTIL business stakeholders, and other 3rd parties or customers
- Identify process and configuration improvement opportunities, and work across various teams to drive implementation
- As needed, provide hands on technical support to troubleshoot and resolve issues, and update system configuration - Level 3
- Represent GTIL Network Infrastructure as primary Subject Matter Expert/Service Owner for Project Activities
- Work with Service Providers to create (and confirm) resource, time, and cost estimates for Demands and Projects
- Azure Cloud Networking
- Collaboratively work with GTIL Cybersecurity and Compliance teams to maintain and improve the network security posture of GTIL, including but not limited to firewall policy reviews and updates, and network configuration
- Work in a 24x7 environment, and available to represent Network Infrastructure and IT Operations in general
- Able to provide periodic support off hours and Major Incident point of contact.
- Assume responsibility as Service Owner for all Network and Operational Security Configuration Items (CI's)
- Participate in and contribute to Audits, Disaster Recovery (DR) Planning, DR Exercises, and other routine Operational Activities
Person specification
- Extensive experience of technical leadership of network environment.
- Problem-solving skills, particularly regarding anticipating and solving risks/issues before they occur or become critical
- Ability to work independently and manage multiple priorities effectively.
- Strong attention to detail and ability to meet deadlines.
- Excellent interpersonal, oral and written communication skills, attention to detail, can define dependencies and plan efficiently and communicate actions, progress, blockers.
- Proficiency in Microsoft suite (Outlook, SharePoint, Word, Excel, and PowerPoint)
- Relates with people across levels, functions, culture, with diplomacy and tact; Builds rapport in an open, friendly, and accepting way; Builds constructive relationships with people both similar and different to self; Picks up on interpersonal and group dynamics.
Experience - Essential
- Ability to quickly pivot as needed while working through multiple projects and competing priorities
- Proven track record in on time/on spec delivery
- Strong relationship skills and cultural awareness, the ability to work well with people from different disciplines and cultures.
- Ability to be agile, respond positively to change and contribute with an innovative and global mindset.
- Certifications, either in possession of or demonstrative of skill level:
- Network+ (Plus) CompTIA IT
- Azure Network Engineer Associate
- Cloud Network Security Expert for Azure
About Us
At Grant Thornton, we believe in making business more personal and building trust into every result - for our clients and you. Here, we go beyond your expectations of a career in professional services by offering a career path with more: more opportunity, more flexibility, and more support. It's what makes us different, and we think being different makes us better.
In the U.S., Grant Thornton delivers professional services through two specialized entities: Grant Thornton LLP, a licensed, certified public accounting (CPA) firm that provides audit and assurance services and Grant Thornton Advisors LLC (not a licensed CPA firm), which exclusively provides non-attest offerings, including tax and advisory services.
In 2025, Grant Thornton formed a multinational, multidisciplinary platform with Grant Thornton Ireland. The platform offers a premier Trans-Atlantic advisory and tax practice, as well as independent American and Irish audit practices. With $2.7 billion in revenues and more than 50 offices spanning the U.S., Ireland and other territories, the platform delivers a singular client experience that includes enhanced solutions and capabilities, backed by powerful technologies and a roster of 12,000 quality-driven professionals enjoying exceptional career-growth opportunities and a distinctive cross-border culture.
Grant Thornton is part of the Grant Thornton International Limited network, which provides access to its member firms in more than 150 global markets.
About the Team
Grant Thornton International Ltd (GTIL) is the umbrella legal entity for the Grant Thornton global network of member firms. GTIL sets the strategic direction, convenes member firms, connects global communities, and protects the brand and reputation of the network. GTIL and the member firms will continually improve the sustainability of their operations and strive to make a positive impact on clients, people, markets, and the communities in which we operate, in line with the UN's Sustainable Development Goals (SDGs).
Our headquarters are based in London and we have around 160 employees and secondees in 20 different countries. All the employees hired outside of the UK are employed by the local member firm and assigned to GTIL through a specific agreement. Through a global assignment, you will have a chance for both professional and personal development- working with colleagues around the world and developing your global network across various boundaries and time zones.