Grocery Associate

Job Type

Part-time

Description

Overview

The role of the Grocery Associate is to provide excellent service to Co-op shoppers by ensuring a clean, organized, and well-stocked grocery department. The role involves customer service, stocking shelves, receiving delivers, and maintaining product freshness.

Essential Functions

Key Responsibilities

• Be aware of delivery schedule, and ensure deliveries are brought into the store in a safe and appropriate manner, preparing space in receiving areas, directing drivers, and assisting in unloading trucks when necessary.

• Check in all deliveries of goods (except Produce & Wellness, unless otherwise asked), ensuring all products on invoice have been received.

• Report/record missing items, mis-picks, and damaged goods. Notify the appropriate Lead and route invoices to POS Receiver.

• Stock grocery shelves, bulk bins, coolers, and freezers with incoming product, ensuring product is rotated properly.

• Ensure shelf tags are properly placed and in good shape. Request new ones if needed.

• Store back stock according to established procedures.

• Work back stock to sales floor regularly.

• Record shrink according to established procedures.

• Assist in building endcaps, promotional displays, and category resets as needed.

• Maintain communication in regards to receiving, backroom operations, and store condition with all appropriate personnel.

• Keep grocery aisles clear as possible of carts, cardboard, and stepladders during stocking, and remove completely when not stocking.

• Take out trash, recycling, and cardboard promptly.

Teamwork/Problem Solving

• Work cooperatively with other staff, both within the department and other departments to achieve overall Co-op needs.

• Contribute to an environment of harmony, positivity, and professionalism in all interactions.

• Accept and offer feedback and suggestions openly and respectfully.

• Talk directly to people involved.

Other

• Participate in quarterly inventory counts.

• Attend department and all-staff meetings.

Customer Service

• Deliver A+ customer service, for every customer, every time.

• Become familiar with co-op policies and products in order to answer customer questions. Refer unresolved questions or problems to MOD or other appropriate staff.

• Ensure a welcoming store environment that reflects the Co-op's values and purpose through supporting and advancing existing procedures and policies.

• Assist customers with product questions, in prompt, friendly, courteous manner, referring them to other staff when necessary.

• Role model friendly, engaged customer service for staff and provide excellent internal service to staff and peers.

• Be responsible for understanding and practicing the guidelines in our Customer Service Training Packet and the Zingerman's customer service videos.

• Explain store policies and procedures clearly, completely and concisely to all customers.

• Answer and route phone calls, take and route messages as needed.

• Uphold security procedures including theft, disorderly customers, emergencies, proper opening and closing procedures.

• Report customer suggestions, comments, and complaints to the Management Team.

Requirements

Qualifications:

• Experience serving the public.

• Familiarity with different types of natural foods.

• Ability to project friendly, outgoing personality.

• Ability to handle multiple demands.

• Organized, attention to detail. Ability to identify damaged items and maintain a neat and organized display.

• Willingness and ability to learn and grow to meet the changing requirements of the job.

• Regular, predictable attendance.

• Self-motivated; ability to work independently.

Physical job requirements:

• Ability to repetitively twist, bend, stretch, and reach.

• Standing continuously for up to 8 hours with one 45 minute break about halfway through shift

• Walking around the store frequently; to and from the outdoor parking lot occasionally

• Lifting and/or carrying up to 50lbs frequently, up to 30lbs occasionally

• Gross manipulation constantly (stocking groceries onto shelves, bulk items into bins, rotating product, unloading pallets/boxes, making coffee, sweeping and mopping, etc.)

• Stooping occasionally

• Operating a touchscreen cash register constantly, screen at shoulder/chest height

• Pushing/pulling occasionally (grocery carts, mopping with rolling mop bucket)