Gnosc Mission Support Team Lead

GNOSC Mission Support Team Lead (Secret) Schriever AFB, Colorado Springs, CO All candidates must have an active Secret clearance or above. This position is expected to pay $100,000.00 - $125,000.00 annually; depending on experience, education, and any certifications that are directly related to the position. Resumes, in month and year format, must be submitted with application in order to be considered for the position. Responsibilities: The candidate will: Be responsible for supporting all facets of a continuous 24/7 Global Network Operations Center, communicate with the MDA GNOSC Event Team, Enterprise Monitoring Team, Network Operations Center, and Watch Officers execute Network technician duties in direct support of MDA events, exercises and wargames. Monitor the MDA Enterprise Network using SolarWinds and other provided tools. Respond to Remedy Incident Tickets, working with customers to resolve network communication issues. Work with DISA, DREN, and Metro-e service providers to report and resolve network circuit issues. Support troubleshooting of Layer 1 cabling and Layer 2 port activations. Provide basic OSPF and BGP troubleshooting as needed. Provision and modify QoS as necessary to support MDA Events. Under the direction of senior staff, perform basic Firewall troubleshooting. Research and capture events supporting network architecture from data repositories and network configurations. Execute network, system, and cloud systems monitoring/surveillance, environmental monitoring, incident management and MDA Cybersecurity. Support and service maintenance activities to include Change Management coordination during the assigned shift day/ time. Develop event products and modify and maintain event baselines prior to and during the event. Be responsible for all aspects of IT incident management and escalation, ensuring that incidents are effectively escalated, managed and resolved with full communication of status, plans, and actions provided to executive management and the Government customer. Coordinate with the GNOSC Watch Officers, Event Team and Lead/train/manage the GNOSC MST personnel on IT Incident Management requirements, to ensure proper site, service and application outages and/or degradations are effectively escalated, managed and resolved with full communication of status, plans, and actions by providing senior leadership and the Government customer the latest status through resolution. Actively participate in the Mission Execution Team working group meetings. Assist the MDA GNOSC Event team by supporting the Mission Execution Team (MET) as part of Flight Test execution, which requires the integration of contractors into the MET battle rhythm, leading up to and during the execution of the event tests. Serve as the subject matter expert on network transport and service delivery of all MDA/IC delivered capabilities required to support test execution. Work with Network Operations Center personnel to develop the "Event Preparedness Checklist" for all MA-1 events. Coordinate with other relevant IRES contract teams to ensure the timeline of implementation and delivery of all other Task Order 8003 work products and requirements are identified in the "Final event work products and activities with RACI" matrix. Coordinate the Mission Support Schedule to ensure all CIO assets directly support event requirements and to work in concert with operations personnel, ensuring assets are identified and scheduled. Provide post event recommendations, "Lessons Learned" and "Hot Wash" inputs. Coordinate with Change/Release Management teams and other key leadership to ensure pre-defined service levels for the IT Services organization are achieved and to also provide insight into the impacts of the event posture. Provide guidance and lead troubleshooting in dynamic, time constrained scenarios to matrix staff, including network, systems, and application engineers, in a geographically distributed enterprise. Minimum Requirements: Must have one of the following combinations of education and experience: HS Diploma (or GED) and 12 years of general experience; Associate degree and 10 years of general experience; bachelor's degree and 8 years of general experience; master's degree and 6 years of general experience Must have 6 years' directly relatable experience Must have experience in Firewall configuration and troubleshooting; Multiple network types (i.e. LAN, WAN, VxLAN, SDN); or Managing Voice over Internet Protocol (VolP) Telecommunications infrastructures. Must have 3 years of experience working in a management or leadership role. Must have a current DoD 8570.01 IAT Level II certification such as CompTIA Security+ CE certificate or higher. Must have an active DoD Secret Security Clearance. Must be a US Citizen. To learn more about Aegis Aerospace please visit our website, Aegis Aerospace is an Equal Opportunity Employer /M/F/disability/protected veteran employer.