D'Addario Auto Group is a Family-Owned Company since 1968, located at 329 Bridgeport Avenue in Shelton, CT D'Addario Automotive Group has an opening for a
Full-Time Experienced Service Advisor/Writer to help support our GM team and grow our Service Department. We have a great work environment, great people, and great benefits. The ideal candidate will flourish in a fast-paced and professional workplace. If you are looking for a challenging yet rewarding position with a growing family owned company that cares about their customers and their employees, then it's time to get to know D'Addario's.
Pay Scale: $65,000 - $115,000 (Depending on Experience)
Job Description: As a Service Advisor, you will be the liaison between our customers and our skilled technicians, ensuring a smooth and positive service experience. We are looking for candidates with previous Dealership Experience.
Key Responsibilities: - Provide friendly and professional customer service in person and over the phone to customers
- Coordinate service appointments and answer incoming phone calls
- Listen to customer concerns and accurately document what the customer is saying the vehicle issues are
- Writes up repair orders by describing symptoms, problems, and causes discovered by Technician, as well as repairs and services required - obtain authorization from customer and signatures where required
- Verifies warranty and service contract coverage
- Review Vehicle Inspections provided by Technicians
- Create detailed estimates and explain the scope of work to customers
- Recommend and sell additional services for our valued customers' vehicles for optimal performance
- Closing repair orders and ensuring accurate billing
- Keep customers informed of repairs and status of vehicle
- Maintain high customer satisfaction scores (monthly bonus if goal is achieved)
Benefits You Would Receive - Very competitive salary (hourly wage plus commission)
- Medical Plan (health, dental, vision)
- 401k Savings Plan with employer contribution
- Basic Life Insurance
- Opportunities for Advancement
- You would work in a clean State-of-the-art service center with the most modern equipment
- You'd be in a family-owned dealership where your good work is recognized and valued
- You'd receive training and coaching support for your continuous improvement
Basic Job Requirements - Prior Reynolds and Reynolds experience a plus.
- Strong communication and interpersonal skills
- Computer proficiency and ability to learn new software
- High School Diploma or equivalent
- Valid Connecticut driver's license with a clean record
- Satisfactory Background check and drug screen required prior to hire
- 1-2 years' experience in a customer service orientated environment required.
If you feel you would be a good fit for D'Addario Auto Group, please apply. Feel free to reach out to Robin at or by phone at ext. 300 I look forward to hearing from you.