Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Atlanta is looking for a new Global Sales Customer Excellence - Hemisphere Lead Americas to join our Sales team.
Your Role Coordination, monitoring and guidance of assigned Customer Excellence Hemisphere team supporting key account managers along tender management cycle to maintain and extend Kuehne + Nagel's share of wallet.
Your Responsibilities - Team management: administrative tasks execution (holiday's management, employee performance reviews, etc)
- Professional Customer Excellence team leadership for solid line employees
- Overall Tender Management strategy definition support, continuous development of work processes and establishment of a sustainable organizational structure
- Deployment of Tender Management strategies within respective hemisphere perimeter
- Pipeline planning (capacity) & alignment with respective stakeholders
- Tender Management performance review (as per defined KPIs) with direct / indirect stakeholders
- Deployment of improvement action plans
- Best Practice sharing
- Support with RFI response preparation
- Support with tender management process in close collaboration with Key Account Manager, main focus on the following activities:
- Analysis of tender requirements and definition of strategy
- Alignment and synchronization of customer requirements with respective pricing teams to ensure full tender compliance,execution of tariff structure, conduct sanity checks against customer requirements to ensure completeness, correctness and commercial plausibility and if required, to initiate corrective actions
- Preparation of tender response including creation of value proposition
- Conduction of post-mortem process (external and internal) in close collaboration with Key Account Manager
- Support Key Account Manager with handover to implementation activities, main focus on commercial tasks as per Implementation Methodology / RACI in place
- Spot quote coordination (pricing request receipt, liaison with pricing teams, commercial offer submission)
- Rate card maintenance coordination (liaison with pricing teams, rate card update completion, submission of updated rate card)
- Business Review preparation (people & task coordination, material preparation)
- Customer setup maintenance (former housekeeping)
Your Skills and Experiences - Bachelors / First University Degree: Business Administration, Economics, SCM/Logistics or Engineering
- Masters / Second University Degree: Business Administration, Economics, SCM/Logistics or Engineering (Preferred)
- Project Management Experience: 2-5 years
- Leadership Experience: 0-2 years
- Freight forwarding, Logistics operations from Logistics Service Provider or Manufacturing/Retail: 5-10 years
- Assertiveness & Leadership
- Results-oriented
- Strong customer focus
- Commercial Acumen
- Good problem solving , conflict mediation, communication and analytical skills
- Good networking & collaboration skills
- Thrives in fast-paced & complex environments
- English fluent
- Local language depending on host country fluent
- Willingness to travel
Good Reasons to Join There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. recruiter's job code
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.