Branch Store Giftware Lead
Position purpose:
The Giftware Lead is crucial to the success of the giftware section: buying products that differentiates us from our competition, merchandising the products to ensure maximum sales, and providing helpful, knowledgeable customer service to keep them coming back.
Responsibilities/Duties/Functions/Tasks
- Greet customers, advise customers, demonstrate products
- Answer calls using the company phone script.
- Answer radio calls promptly and professionally.
- Special order non-stock out of stock items in accordance with prevailing policy and procedures.
- Complete all housekeeping, back stocking, and task work assignments.
- Provide on-the-job training as deemed necessary by management.
- Attend store meetings.
- Recognize and meet the needs and wants of the store's customers pertaining to giftware.
- Work closely with the Giftware Buyer in relaying needs and/or suggestions to further their store and other stores with giftware departments.
- Perform competitive shops among local stores carrying similar merchandise 2-3 times per year.
- Attend merchandise market at least once per year.
- Develop and maintain a welcoming merchandising theme of the department.
- Ensure all pricing tasks are completed in a timely manner: tagging merchandise, create skus as needed, proper PO check in procedures.
- Perform inventory as needed.
- Recognize merchandise movements and reduce pricing as necessary to maintain proper inventory levels and fresh merchandise appearances.
- Assist in other areas of the store as needed.
- "On site" attendance must fall within the company standards as outlined in the handbook.
- Any other tasks required as determined by management
Company Conformance Statements
In the performance of their respective tasks and duties all employees are expected to conform to the following:
- Work every day according to the company mission and core values.
- Perform quality work within deadlines without direct supervision.
- Develop and maintain a positive working relationship with other employees, customers, and suppliers.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
- Complete assigned training.
Requirements
Minimum Qualifications
- Basic computer and math knowledge
- Must be 18 years old or older
- Work Requirements
Physical activity includes: Stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motion.
Physical requirements: Must be able to exert up to 50 pounds of force occasional, and/or up to 20 pounds of force constantly to move objects. Must be able lift at least 40 lbs without assistance, repeatedly from the ground to waist level.
Visual acuity requirements: Giftware Leads are required to have the visual acuity to perform an activity such as: item identification, preparing and analyzing data and figures; transcribing; viewing a terminal; extensive reading; visual inspection involving small defects, small parts at distances close to the eyes.
Required Equipment operations: Giftware Leads must be able to operate computers, various software and internet-based programs, open office, and RF gun, POS system and cash register. Must be able to climb up and down ladders using 3 points of contact.
Behavioral Competencies
Customer Orientation: Cheerfully meets or exceeds customer expectations - both internal and external. Conveys an attitude of genuine service. Sees customer perspective. Maintains communication to address customer expectations, needs and concerns.
Integrity: Maintains a high standard of ethical conduct. Takes responsibility for mistakes, does not blame others. Keeps commitments, treats others with respect.
Teamwork: Recognizes group goals and supports them. Accepts different points of view. Shows respect for team members, builds relationships.