Genesys Contact Center Developer (only W2)

Charlotte, Texas

raag solutions

Job Description:

10+ years of development and Implementation experience with Genesys contact center solutions On-premises and Cloud.
Configure and troubleshoot Genesys software and hardware components
Integrate Genesys with Third-party applications and Systems
Strong experience with Genesys Framework including IVR development /Scripting,Routing Strategy and Reporting
Working experience on Major Genesys and NICE platform upgrades
Utilize Genesys cloud APIs,SDKs and tools to build integrations and extensions
Experience with Genesys products (PureCloud, PureEngage,PureConnect)
Experience with call recording platforms (NICE, Genesys IR)
Experience with Genesys Cloud APIs,SDKs and development tools
Knowledge on Genesys Cloud security features
Proficiency with programming languages (Java,Python,JavaScript)
Excellent problem-solving skills
Strong and confident knowledge in Contact Center network topology
Coordinate with other tech partners like Avaya, network partners and product vendors
Nice to have: Knowledge in Siebel CRM Application Integration
Familiar with Agile methodologies and related process.
Ability to arrange and write Design Documents.

Date Posted: 28 May 2025