General Office Assistant

Position: Office admin and Customer service

Location: Carbondale, IL 62901

Shift: 1st shift

Pay rate: $22/hr,

Qualifications /Requirements

• High School Diploma/GED required.

• 6 months to 1 year of housing lease experience.

• Certified Occupancy Specialist (COS)

• Site Compliance Specialist (SCS)

Primary Responsibilities

• Present properties and provided amenities in a positive light to prospective tenants

• Act as a landlord for property owners and help them navigate the property market

• Advertise available properties using a variety of media and promoting materials

• Determine the needs, living standards and economic viability of prospective customers

• Confirm rental application data and personal references

• Stay knowledgeable of the property market status

• Provide information on all aspects of properties (expansion, zoning, crime, etc )

• Negotiate leasing terms and conditions and close deals

• Ensure proper maintenance and inspect properties periodically

Essential Skills and Abilities

• General office duties including answering phones, creating memos, email correspondence and knowledge of HUD

regulations/policies.

• Ability to use statistical data for the recertification process, ability to determine resident turnover and reasons why

residents are moving, ability to determine resident needs.

• Ability to communicate with residents, other site-level staff, corporate office staff, vendors, and contractors.

• Ability to organize and maintain tenant files, coordinate monthly activities and maintain waiting list.

• Ability to design flyers, calendars, bulletin boards, activities and forms; ability to promote property through marketing and leasing efforts.

• Ability to motivate others and operate as a team; ability to take initiative and delegate work to others; ability to handle emergency situations.

• Ability to calculate social security rates, rent payments, and prorates; ability to maintain purchasing and declining balances.

• Computer Skills: Outlook, Excel, Word, Internet, One-Site.

• Other Skills: Customer Service, Confidentiality, Patience, Professionalism, and Teamwork