Location: (This is a 100% onsite position)
New York, NY (Chelsea)
Position Type: Salary + Bonus.
Compensation: $110,000 - $130,000 base salary + performance bonus + benefits
Title: General Manager - Restaurant Development
Job Purpose
We are seeking a General Manager who is deeply connected to the New York market, someone with strong experience in VIP services, nightlife operations, pop-up events, and overall business development.
The General Manager (GM) is responsible for overseeing all aspects of operations at a high-energy nightlife and entertainment venue, delivering exceptional guest experiences, operational excellence, and strong financial results. The GM sets the tone for hospitality, drives strategic growth, and fosters a vibrant environment that reflects the brand's identity and connects with the local community.
Specific Objective:
The General Manager is the operational and strategic leader of the venue. This role is responsible for driving top-line revenue through sales, partnerships, and local business development while also overseeing the day-to-day operations across all three concepts. The ideal candidate will have deep knowledge of the New York market, strong sales instincts, and the creative edge to execute local marketing and drive walk-in traffic.
Responsibilities
- Build and implement local sales strategies to drive group events, corporate bookings, and partnerships.
- Cultivate relationships with local influencers, media, and business leaders to generate buzz and exposure.
- Execute grassroots and field marketing initiatives to increase brand visibility and walk-in traffic.
- Analyze performance data and market trends to inform strategic decisions.
- Oversee daily operations of Puttery, Bomba, and Rory's Rooftop to ensure excellence in service, cleanliness, and guest satisfaction.
- Lead a diverse management team and staff across bar, kitchen, events, and service functions.
- Drive team performance through coaching, training, and accountability.
- Monitor inventory, labor, and operational costs to achieve financial targets.
- Ensure each department has the tools, staff, and support needed for success.
- Promote a collaborative and fun culture that reflects the energy of the venue.
- Handle recruitment, onboarding, and development of team leaders and staff.
Core Competencies
- Diversity Management & Promotion
- Business Acumen
- Critical Thinking
- Develops Talent
- Entrepreneurial Spirit
Qualifications and Skills
- 5+ years of experience in hospitality or entertainment venue management.
- Proven track record in sales, business development, or marketing in NYC. ($12M+ revenue).
- Strong operational and financial acumen; P&L experience required.
- Experience managing multi-concept or multi-unit venues preferred.
- Charismatic leadership with the ability to inspire, delegate, and drive results.
- Creative mindset with a hands-on approach to marketing and brand building.
- Exceptional conflict resolution and guest service skills.
- Proficiency in POS systems, inventory management software, and Microsoft Office Suite.
- Ability to work late nights, weekends, holidays, and extended shifts as needed.
- Strong verbal, written, and interpersonal communication skills.
Education
- Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
- Significant relevant experience in nightlife or hospitality can substitute for formal education.
Working Conditions
- Days and hours of work vary by schedule and business needs
- Evening, weekend, and holiday work will be required
- Special working conditions include, but are not limited to, a range of circumstances such as sitting or standing for periods
- May need to lift up to 50 pounds
- Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions
Puttery is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected characteristics (race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, veteran status). Puttery also takes action to prevent retaliation and create a respectful, inclusive environment for everyone.