General Manager

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary The General Manager of Food and Beverage is responsible for effectively and profitably managing and directing all day-to-day aspects of the venue's food and beverage operations of the cafeteria and catering services. The General Manager functions as the primary strategic business leader of the property with responsibility for all aspects of hospitality including guest experience, event innovation, financial performance, sales, and revenue generation and delivering a return on investment to key stakeholders. General Manager ensures implementation of the level of hospitality associated with OVG with the objective of exceeding guest expectations and increased profits. The General Manager also holds property leadership team accountable for strategy execution and guides their individual professional development.

This role pays an annual salary of $90,000-$105,000 and is bonus eligible.

Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays).

This position will remain open until July 4, 2025.

About the Venue The Seattle Aquarium is a conservation organization working to regenerate the health of Earth's one ocean. The Seattle Aquarium thoughtfully brings the ocean to life for the public with experiences that inspire awe, empathy, and conservation action. The Aquarium is the ninth largest aquarium in the U.S. by attendance and proud to be accredited by the Association of Zoos and Aquariums. Since opening, the Aquarium has hosted over 27 million visitors and provided marine conservation education to two million school children.

Responsibilities

• Upholding OVG's standards for quality and performance in all phases of the food and beverage operations.
• Constantly innovating the guest experience - food, service, communications, etc.
• Balancing creativity with practical implementation.
• Managing the operational budget, monthly P&L statements, and ensuring all financial reporting is accurate.
• Maintaining strong, collaborative working relationships with the client and business partners.
• Conduct weekly/monthly/quarterly/annual reviews with the Seattle Aquarium Management Team.
• Responsible for handling and engaging all client communications as it pertains to food and beverage services requested by the Seattle Aquarium.
• Lead a cohesive management team, including developing talent, promoting from within, coaching, and performance management.
• Develop annual operational budgets that result in a fiscally sound operation including labor projections, product levels and pricing.
• Accountable for all departments timekeeping and schedules for OVG associates.
• Responsible for timely and accurate reporting of monthly inventory, accounts payable and accounts receivable.
• Preparing, verifying, and submitting financial reports and monthly projections as required.
• Working closely with sub-contractors to ensure all standards are met and terms of the contract are followed.
• Ensuring unit compliance with federal, state, local, and OVG regulations regarding sale of alcohol, foodservice, OSHA, payroll, employment and EEO guidelines.
• Work closely with vendors and distributors in the procurement of product and equipment necessary to execute events.
• Responsible for managing the repair and renewal of all assets of operation such as uniforms, foodservice equipment, and point-of-sale equipment.
• Responsible for participating in event production meetings and disseminating imperative information to the management team.
• Accountable for establishing and maintaining proper safety and sanitation procedures as well as creating a working relationship with local health officials and department of alcohol beverage control officials.
• Ensuring proper operational condition of all food service equipment.
• Performing additional related duties, tasks and responsibilities as required.
• Accountable for executing all contract terms.

Qualifications

• Bachelor's degree with a minimum of 10 years management experience in the contract foodservice industry, preferably in a public cultural or entertainment venue.
• Ideal candidates must have experience in catering and cafeteria operations including responsibility for the sale of alcohol.
• Catering experience, both on and off prem, a must.
• Must have excellent written and verbal communication skills and the ability to multi-task and prioritize in a deadline-oriented environment.
• Previous P&L accountability and/or contract-managed service experience preferred.
• Strong commitment to delivering a high level of customer and client service with demonstrated initiative, leadership, and management skills.
• Proficiency in Microsoft Word, Excel, and PowerPoint and POS Systems is required.
• Must be flexible to work extended hours due to business requirements including late nights, weekends, and holidays.
• This position requires that the person be highly organized, self-motivated individual who can work independently.
• Must have strong leadership skills, with excellent oral and written communication skills.
• Ability to supervises all team members by assigning and directing work.
• Some physical exertion required.
• Must be skilled at, and comfortable with, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.