General Manager - Business Development Travel & Hospitality
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We launched in 1998 with a small team dedicated to enabling a better customer experience for a single client. Over the last 25 years, that small team has leveraged an entrepreneurial spirit to create a truly differentiated experience for some of the world's most recognizable brands. What started as an innovative force in the travel industry has now expanded to working with some of the world's most disruptive and fast-growing technology companies (fintech, social, gig-economy, high-tech tools, etc.) along with global E-commerce and gaming companies. Whether it's industry-leading social media support, booking travel arrangements, developing and supporting new video games, or monitoring cashier-less retail stores, IGT Solutions does it. That small team is now over 25,000 employees across 31 locations in 13 different countries and expanding rapidly.
Why work at IGT Solutions:
IGT Solutions provides an industry-leading benefit package along with a competitive salary and an opportunity to grow along with us. We are a people-first company and it shows with our extensive diversity, wellness, and engagement activities. We also provide opportunities to engage with, and learn from, our team members all around the globe. You'll have the opportunity to interact with different cultures and work together to help our clients enable a better experience for their customers.
Job Title: General Manager - Business Development (Technology/IT Service Sales)
About the Role: The General Manager - Business Development is responsible for driving revenue growth with a focus on new business development. This role combines strategic leadership with hands-on execution to expand market presence, close large-scale deals, and deepen relationships with enterprise clients.
The ideal candidate is an experienced Technology Sales professional with a deep understanding of the TTH domain, a track record of consistent quota achievement, and strong relationship-building capabilities.
Key Responsibilities:
- Meet or exceed sales targets and growth objectives across U.S. regions.
- Build a robust pipeline of enterprise opportunities across travel tech, airlines & hospitality clients. Conduct market research and competitor analysis to inform GTM strategies.
- Client Acquisition & Relationship Management
- Build and maintain strong relationships with CXOs and key stakeholders.
- Identify and pursue new business opportunities with existing and prospective clients.
- Address client concerns promptly to ensure high levels of satisfaction and retention.
- Lead complex sales cycles from lead generation through contract closure
Performance Management & Reporting
- Maintain and communicate sales forecasts, pipeline reports, and performance dashboards.
- Analyze sales performance metrics to improve win rates and sales productivity.
Qualifications:
- 10+ years of experience in technology sales, with a strong focus in TTH vertical
- Familiarity with consultative sales frameworks
- Proven experience in selling product & IT services to enterprise clients.
- Strong grasp of emerging technology trends (eg, cloud, AI/ML, digital platforms, CX solutions). Ability to manage large, complex deals and navigate multi-stakeholder decision-making environments.
- Excellent leadership, negotiation, and presentation skills.
IGT Solutions is an equal opportunity employer and we make sure all of our employees around the globe are comfortable bringing their authentic selves to work each day.
Seniority level
Employment type
Job function
- Business Development and Sales
- Industries: Information Services, Outsourcing and Offshoring Consulting, and Airlines and Aviation
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