A General Manager in a restaurant oversees all aspects of restaurant operations to ensure that guests receive excellent service and that the business is running efficiently and profitably.
Key Responsibilities:
1Overall Operations Management:
- Supervise daily restaurant operations to ensure smooth service and operations across all departments (kitchen, front-of-house, bar, etc.).
- Monitor and improve the overall guest experience, ensuring a high standard of service and food quality.
2Financial Management:
- Develop and manage budgets, monitor cash flow, and control costs (labor, food, and beverage).
- Oversee financial performance, including revenue and expenses, and ensure profitability.
- Set pricing strategies for menu items and work on cost control measures to maximize profits.
3Staff Management:
- Hire, train, and manage all staff, including chefs, servers, hosts, bartenders, and dishwashers.
- Create staff schedules to ensure adequate staffing during peak and off-peak times.
- Foster a positive work culture and ensure high employee morale and retention.
4Customer Experience:
- Ensure excellent customer service, handle complaints, and ensure guests' needs are met.
- Create a welcoming atmosphere and maintain high cleanliness and safety standards in the restaurant.
- Work with the kitchen and front-of-house staff to deliver a consistent dining experience.
5Marketing and Promotion:
- Develop and execute marketing campaigns and promotional events to attract customers, especially during slow periods.
- Manage the restaurant's online presence, including social media and review sites (e.g., Yelp, Google Reviews).
6Menu and Inventory Management:
- Collaborate with chefs to plan and update the menu, taking into account customer preferences and cost-effectiveness.
- Oversee inventory control and ordering to ensure ingredients and supplies are well-stocked and used efficiently.
7Compliance and Safety:
- Ensure the restaurant complies with all local laws and regulations, including health, safety, and food handling codes.
- Manage alcohol licenses and ensure the responsible service of alcohol.
- Conduct regular health and safety inspections to ensure cleanliness and operational standards.
8Strategic Planning and Growth:
- Work with restaurant owners or senior management to plan and implement strategies for growth.
- Manage restaurant expansion or renovation projects as needed.
9Nightlife Management:
We have a vibrant nightlife and the GM needs to be there and work with the Nightlife Manager/Head of Security to create a safe and fun environment for our guests
Village Tavern Salem, an American restaurant located in the heart of the Witch City. Featuring amazing food, cocktails, live entertainment, 78 Craft Beers, 4 pool tables, Game Room, 3 full bars, and 3 private function rooms. Our company is growing fast and we need the best people to help us grow, we love to promote from within - AMAZING OPPORTUNITIES for those who work hard.