General Manager
Reference number: JR245476
Location: Nottingham
Working pattern: Full Time
Contract Type: Permanent
Number of roles: 1
Salary: £41,000 per annum plus bonus
We are looking for a General Manager to join our team.
The General Manager will take the lead role in the management of the residence, ensuring the property is managed and operated in line with our agreed operating principles and supporting the achievement of our company goal to be industry leading in service levels to students, parents and stakeholders.
You will ensure the facility is maintained to the highest standards and operated in full compliance of all appropriate legislation and industry standards (including ANUK accreditation requirements).
A detailed job description can be viewed here .If the link does not work for you, please copy and paste the following URL into your web browser:
What you'll bring to the role
The successful applicant will be/ have:
A leader
A passion for service excellence, customer care and a sensitivity to students' needs
A team builder
Self-motivated and proactive
Attention to detail
Well organised
Creative
A professional client/ colleague/ stakeholder facing manner
Be conversant with the ANUK Accreditation Scheme
Able to offer flexibility in working hours including provision of out of hours support in an emergency if required
Have strong IT skills (MS Word, Excel, etc.) and be adaptable to foster new skills to operate Kaplan's internal management systems
Be willing to undertake training as required
Essential skills/ experience
Have experience in customer service, hospitality or ideally student accommodation, in an accommodation related area
Have experience in facilities management
Experience of managing a team
Experience of working to agreed budgets
Ability to prioritise workload and meet deadlines
What we do
Part of Kaplan Inc., one of the world's most diversified education businesses, Kaplan Living is a leading provider of Purpose-built Student Accommodation in the UK. We provide accommodation primarily for Kaplan International Pathways Colleges and Kaplan International English Schools along with a provision for University and Direct Let accommodation.
What we offer
As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:
36 days annual leave
Big discounts on Kaplan courses for you and your family
24/7 confidential helpline providing counselling and other support services
Company pension contributions
Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
Medicash Health Cash Plan
Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.
How to apply
To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role no later than 31st May 2025. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.
Additional Application Information
As part of our commitment to safeguarding, depending on the nature of the role, successful candidates may be subject to an enhanced Disclosure and Barring Service check.
Application Support
If you require support completing the application or wish to talk to someone about the role, please email the Recruitment Team
Disability Confident Scheme and Reasonable Adjustments
At Kaplan International Pathways, we'rededicated to fostering a diverse, equitable, and inclusive global workforce. As equal opportunity employers, we ensure fair treatment for all employees, safeguarding them from discrimination based on protected characteristics as defined in the Equality Act 2010, and beyond.
We actively welcome individuals from varied backgrounds to apply for roles within our organisation, appreciating the distinct viewpoints and contributions they offer.We especially encourage applications from underrepresented groups, including diverse racial and ethnic backgrounds, LGBTQ+ individuals, women, people with visible and hidden disabilities, and individuals of any age or family status.
Following the submission of an application, applicants will receive details of how to request their application be considered under our Disability Confident Scheme. Applicants will also be given information on how to request reasonable adjustments if selected for interview.
Our Employee Resource Groups
We proudly endorse and providea platform for our Employee Resource Groups, such asKaplan Pride, Higher Ground Race, Ethnicity and Cultural Heritage Group, Kaplan Ability, Kaplan Women and Parents and Carers. These groups serve as vital forums for support, connection, and advocacy within our company.