General Manager

Job Description

Find out if this opportunity is a good fit by reading all of the information that follows below.

Provides management, direction, and leadership to ensure the property is maintained and operated in accordance with KWPM objectives. General Managers (GM) are certified and licensed by the State of Florida for Community Property Manager (CAM). The role involves managing large communities, often with amenities, multiple boards, and associations. The GM oversees Property Managers and other department leaders.

Duties and Essential Functions

1. Act as the primary liaison between the client, KW Property Management, and internal support staff, projecting a professional and competent image. Service to the customer in a friendly, outgoing manner is essential, along with timeliness and professional appearance.
2. Work closely with the Association Board of Directors and/or the Developer to manage and operate the community, facilitating solutions to community problems. Strong management, customer service, and supervisory skills are required.

Reasonable accommodations may be made for individuals with disabilities.

1. Maintain a positive, professional, and client-oriented attitude with coworkers, owners, clients, and the public through all contact methods.
2. On assigned properties, serve as the company's primary coordinator to ensure management obligations are met or exceeded.
3. Prepare annual budgets for the association.
4. Analyze and distribute monthly financial statements, including variances from budget, cash management, and collection strategies.
5. Maintain complete and accurate property files and records, coordinating with headquarters support staff and providing prompt reports.
6. Supervise on-site team members, develop specifications, evaluate service needs, and motivate staff to behave professionally and adhere to safety standards.
7. Establish and maintain collaborative relationships between departments and team members, preparing for and leading meetings as needed.
8. Stay informed about relevant state laws, community documents, policies, and procedures.
9. Coordinate move-in processes with new representatives, review services, and community rules.
10. Set high performance standards, follow up personally, and ensure service delivery.
11. Respond promptly to communications in a professional manner.
12. Maintain professional relationships with the BOD, unit owners, and vendors.
13. Capably run BOD meetings when necessary, following Roberts Rules of Order.
14. Create management reports with updates, financial overviews, property conditions, and recommendations.
15. Prepare professional reports, action plans, budgets, and bid analyses.
16. Support KWPM's values, philosophy, and policies.
17. Organize time effectively, balancing multiple projects.
18. Attend monthly manager meetings.
19. Maintain and update all documents accurately in management systems.
20. Monitor and evaluate contracts, negotiate effectively, and ensure vendors provide necessary insurance and licenses.
21. Keep accurate records and organize files per company standards.
22. Update community communications regularly, including newsletters and website content.
23. Process violations, work orders, architectural and lease applications, and sales applications monthly.
24. Manage assets, cash balances, and project funds, including cash flow management for capital improvements.
25. Monitor aging reports, legal actions, and collections timely.
26. Maintain equipment logs, inventories, and preventive maintenance manuals quarterly.

Communication Proficiency

Business Acumen, Customer/Client Focus, Decision Making, Financial Management, Results Driven.

Supervision Responsibility

Manage on-site staff, including the Property Manager.

Work Environment

Professional office setting; routine use of standard office equipment.

Physical Demands

Regular talking, hearing, standing, walking, manual dexterity, reaching, including climbing stairs during property inspections.

Position Type

Full-time, exempt; hours Monday-Friday, hours determined by client needs.

Travel

Some local travel for training and meetings.

Required Experience and Education

• Five years managing community operations, staff, and service contracts.
• High school diploma required; college degree preferred.
• Strong customer service principles and practices.
• Ability to interpret technical procedures, leases, and regulations.
• Proficiency in Microsoft Office.
• Florida CAM license required.
• Valid FL Driver's license required.
• Flexibility for extended hours, including nights and weekends.
• Ability to respond promptly to emergencies.
• Bi-lingual in English and Spanish preferred in some locations.

Other Duties

This job description is not exhaustive; duties may change at any time without notice.