PURPOSE : The General Manager will effectively oversee the specific Cantoni location under the established policies, procedures and guidelines. This candidate will provide management and leadership over the sales team in an environment that establishes Cantoni as the leading source of modern furniture in the respective market.
The General Manager will oversee our Cantoni Trade showroom, leading our team of seasoned team of designers to drive metrics. The General Manager will also ensure that our customer base is provided a best-in-class service experience from purchase to delivery.
GOALS AND OBJECTIVES: • Achieve a profitability level in accordance with Cantoni budgeted goals.
• Produce a level of excellence that results in sales volume in excess of established goals.
• Create, develop and motivate a team that works towards a goal of total customer satisfaction.
RESPONSIBILITIES/ESSENTIAL FUNCTIONS : • Directly supervises employees in all areas of the retail store, including sales, and supports closing all sales orders.
• Monitors and reports individual sales performance relative to goals and measures.
• Lead all sales activities and initiatives and addresses problems or issues in store under-performance.
• Execute managerial responsibilities in accordance with the organization's policies and applicable laws.
• Supervise showroom appearance standards from general cleanlinessidiness to complete and accurate price tagging.
• Act as liaison between administration, delivery, corporate, call center and customer service departments in resolving day to day occurrences.
• Manage and review ongoing service issues and work with service personnel to address and be proactive.
• Help develop strategies for dealing with difficult clients and/or situations.
• Listens to customer complaints, examines returned merchandise, and resolve problems to restore and promote good public relations.
• Staffing responsibilities include recruiting and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ongoing training of personnel to maximize their skills in order to obtain solid results and continued customer satisfaction.
• Participates in committees, and special projects as requested.
• Coordinates needs with corporate and senior management staff.
• Performs other duties as assigned.
MISCELLANEOUS - Participates on committees, and special projects as requested
- Coordinates needs with corporate and senior management staff
- Performs other duties as assigned
COMPENSATION PACKAGE Includes Base Salary + Bonus Plan + Potential Commission, Depending on Experience. Commission Range - Up to 6%
Requirements
KNOWLEDGE/SKILLS : Required:
- Must have a minimum of 5 years retail leadership experience in home furnishings
- Must be able to effectively lead a sales team of designers through change management
- Must promote and cultivate a positive selling culture
- Proven leadership and motivational skills with leading teams
- Bachelor's degree from an accredited university or equivalent experience
- Working knowledge of Microsoft Office Suites
- Strong and proven interpersonal communication skills with all levels of management and staff
- Strategic written and verbal communication skills
- Strong organizational and time management abilities
- Excellent customer service acumen
Preferred:
- POS knowledge a plus
- Experience with administration.
- Experience managing budgets.
Salary Description
Base Salary + Bonus