JOB OVERVIEW:
Premier Roofing of Grandville is a proud member of the Infinity Home Services group of companies serving West Michigan with quality and distinction since 2006. We have earned our reputation for excellence and are well-positioned to continue building on our success.
The General Manager/Brand President oversees daily operations, ensuring operational excellence and compliance, providing a brag-worthy customer experience, and driving quality, timely completion of production jobs in support of our strategic vision.
As a key leader in the organization, you will build and manage the entire Sales Operations team to maintain and accelerate growth and performance in the local market. You will be part of a very collaborative, agile team working collectively to fulfill our mission of "Saving our Communities from Unscrupulous Contractors," by servicing our customers ethically, according to our values.
We promise an open and transparent environment where you'll be surrounded by highly intelligent people all working together toward a common goal.
KEY RESPONSIBILITIES:
- Own financial performance and have full P&L responsibility through analysis of key performance indicators (KPIs) to track brand performance and identify areas for improvement
- Develop and execute data-based strategies to win business and drive growth
- Ensure safety and compliance procedures are in place and followed as evidenced by no recordable injuries
- Collaborate with Marketing resources to strategically develop and execute effective omnichannel marketing in support sales and revenue targets
- Establish and maintain relationships with key stakeholders, including customers, vendors, industry partners, and internal functional leaders
- Lead Sales and Operations teams, ensuring collaboration and workflow processes with a strong customer focus
- Recruit, hire, and train sales and operations team members in support of the growth in your area of influence
- Lead team Training, Development and Talent Acquisition initiatives
- Oversee the management of all subcontractor crews as assigned by operations leaders on your team.
- Manage the local facilities, equipment, and assets
- Interface directly with customers and homeowners to resolve issues and drive satisfaction
- Ensure proper record keeping to satisfy local, state and federal requirements
- Other related duties as required
REQUIREMENTS:
- 5+ years' P&L and General Management accountability of a business between $3 - $20 million annual revenue
- Strong understanding of sales and operations in a consumer service business.
- Prior experience in residential remodeling or construction helpful
- Strong business and financial acumen
- Demonstrated ability to apply people and customer service lens to everything you do, ensuring a strong focus on customer experience and positive interactions throughout the team
- Strong project management skills with a proven track record of ensuring actions continue to align with overarching strategy and goals
- Ability to think strategically and creatively to foster win-win solutions for both the short term and long term
- Exceptional interpersonal and communication skills with the ability to engage with all levels of the organization, customers, and external partners
BENEFITS:
- Opportunities for professional growth and development tied to your personal interests
- A transparent, supportive, and collaborative work environment
- The chance to make a positive impact on our communities and to feel part of something bigger
- Competitive: Health, dental, and vision coverage; PTO; Paid Holidays; Life Insurance; 401k with match
SALARY:
This position ranges from $130K-150K base per year depending on skills and experience, plus additional performance-based compensation up to 50% in alignment with organizational and personal goals.