The General Manager oversees the entire restaurant operations including financial performance, product production, inventory, personnel, sales, and marketing for the restaurant; and ensures the restaurant is operated with operational guidelines established by the owner and franchisor.
Essential Functions
- Hire and train employees on all company safety and operational policies and procedures, evaluate and discipline employees, and provide an environment of employee appreciation, encouragement, and teamwork.
- Comply with all written and oral rules of store operations and procedures and workplace conduct policies.
- Assist in taking and preparing customer orders of food and drinks with friendly, sanitary, and food control procedures. Collect and put money in the cash register for each order.
- Follow all safety rules and procedures, including all supervisor directions.
- Properly staff store per sales volume or as approved by supervisor.
- Ensure the store is opened and ready for business by the required time and remains in full operation until approved closing time.
- Complete all paperwork and cash deposits before store operations begin. Correctly prepare daily reports, inventory, bank deposits, and all other administrative paperwork.
- Maintain working knowledge and ability to make all approved DQ products to established formulas.
- Serve customers in a fast, courteous, and friendly manner.
- Communicate with customers and fellow employees about orders, training, and needs of employees.
- Satisfy local and state government health requirements.
- Perform the above functions in tight spaces with the physical functions described on subsequent pages.
Qualifications
- High school diploma
- 3 or more years of management experience at a restaurant chain
- Proven track record managing COGS and labor
- Must work a minimum of 50 hours of scheduled time; two closing shifts per week, one being a weekend closing shift
- Ability to work flexible hours and days to support business hours and needs
For physical requirements of the position, please contact HR for the complete job description.