Property Location:
815 1st Ave Coralville, IA 52241
As experts in hotel operations that create memorable guest experiences, Drury Hotels Company's General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.
WHAT YOU WILL DO
Expect to be appreciated for who you are and recognized for what you do. Smiles included. As part of Drury Hotels Hotel Operations Leadership team, you will:
- Provide expert leadership across all departments of the hotel taking the lead on providing exceptional guest service
- Recruit, train, develop, and coach team members to excel in their career growth
- Deliver on key business metrics of quality, service, profitability, and team
- Assist in developing an annual operating budget and ensure the hotel meets and or exceeds expectations.
- Role model quality assurance best practices each day with the team and consistently meet or exceed all measures
- Apply strong critical thinking skills to adeptly navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement
WHAT WE EXPECT OF YOU
- Passion to serve others and exceed our guests' expectations
- Bachelor's degree in hospitality, business, or related field preferred
- Minimum of three-year supervisory experience with demonstrated leadership success. Hotel experience preferred
Basic Function
Responsible for providing cooperative leadership and managing processes to ensure the hotel meets and maintains all Company expectations in regard to Quality, Service, Profit, and Teamwork. Promotes, develops and maintains a work environment that provides an exceptional +1 Service experience for both team members and guests. Develops and operates within an approved annual operating budget. Ensures Drury Hotels policies and procedures are consistently communicated and followed. Maintains a high standard of integrity, service, and hospitality at all times with team members, customers and co-workers.
General Knowledge, Skill and Ability
Requires a solid knowledge of business leadership etiquette, principles, and practices. Requires the ability to speak English and communicate clearly and effectively, both orally and in writing. Effective communication includes the ability to handle team member and guests issues with finesse and professionalism. Requires ability to relate and interact with people in a warm, friendly and professional manner. Requires solid proficiency in computer skills, composition of letters and reports, and a keen attention to detail. Requires the ability to handle multiple tasks simultaneously and efficiently. This position requires some travel.
Job Duties
1. Exemplifies a +1 Service Attitude and provides courteous, friendly guest service by discovering and responding promptly and efficiently to inquiries, requests, and complaints.
2. Leads the recruitment, selection, hiring, training and promotion of team members to ensure each team member is working in a position they are most qualified. Ensures all team members are provided the support and tools to be successful in their position
3. Leads, develops, and inspires the entire hotel team to live the Drury Vision, Mission, and Values.
4. Develops an annual operating budget for the hotel that maximizes growth in QSPT. Upon Regional Manager's / Division Director's approval, the budget is communicated and monitored to ensure the hotel meets and / or exceeds expectations.
5. Ensures adherence to all Drury Hotels policies and procedures.
6. Ensures all location specific reporting is prepared and transmitted accurately and in a timely manner.
7. Appreciates the diversity of our team members, guests, vendors and surrounding community. Is committed to ensuring a positive and safe work environment at all times.
8. Is proactive in identifying and submitting hotel capital expenditure recommendations to the Regional Manager that will maintain and / or enhance QSPT.
9. Maintains an active role in increasing the hotels market share. Implements and promotes sales and marketing programs to maximize brand recognition, room occupancy and revenues.
10. Develops sales leads through maintaining awareness of present guests, local events and upcoming changes in the market area.
11. Complies with all applicable local, state and federal laws and regulations. Enforces procedures necessary for the protection of guests, guests' property and company assets.
12. Ensures implementation of processes regarding preventive maintenance and quality control programs per Drury policies and procedures.
13. Ensures compliance of the hotel's safety and security policies and procedures to allow work to be completed efficiently while protecting self, team members, guests and the hotel.
14. At the request of the Regional Manager, assists in development or administration of special projects.
Mental and Physical Requirements
EDUCATION: Bachelor's degree in hospitality, business, or a related field is preferred. Exceptions based on work experience require Vice President of Operations approval.
EXPERIENCE: Requires minimum of three years supervisory experience with demonstrated leadership success. Hotel specific experience preferred.
ESSENTIAL FUNCTIONS: Requires ability to walk and stand during entire working period or up to 5 or 6 hours. Requires ability to lift 10 - 15 pounds intermittently during the work shift.
Working Relationships
1. Reports to the Regional Manager / Division Director.
2. Works cooperatively with corporate office staff.
3. Ensures and promotes a positive and cooperative work relationship with all hotel departments.
Competencies: Continuous Improvement Financial Responsibility Guest Expectations Problem Solving Teamwork
Rise. Shine. Work Happy.