About Earth
Earth is bringing sustainable deathcare mainstream through advanced biotech and software, paired with a relentless customer-focus. Our initial offering is soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 45-day process, we gently transform a body into nutrient-rich soil. Families choose how much soil they'd like returned - to scatter or plant - and the remainder is sent to conservation land for restoration projects.
After successfully launching and building out two locations in the western United States, we are excited to begin the process of expanding our service offering to the Mid-Atlantic in 2025 to better serve families up and down the East Coast. This will further Earth's vision to offer the most sustainable deathcare option at scale, while redefining the customer experience with an industry-leading online platform and customer support.
Job Description
The General Manager, Facilities oversees the day-to-day operations of Earth's NOR facilities, ensuring that each location is maintaining the highest level of operational excellence and care throughout the soil transformation process. Leading a team of facility managers and operators across multiple facilities, this role is responsible for standardizing operational procedures, optimizing resource allocation, and maintaining quality and efficiency. As Earth continues to expand its reach, the General Manager, Facilities will be crucial in assisting with the opening of new facilities while upholding Earth's commitment to exceptional care and sustainable practices.
Responsibilities
- Lead facility operations across all locations, ensuring consistent delivery of Earth's soil transformation process
- Partner with Science team to monitor and optimize the soil transformation process, implementing improvements as needed
- Guide facility leads in managing daily operations, providing mentorship and support
- Ensure compliance with safety protocols, environmental standards, and funeral regulations across all facilities
- Develop, maintain, and document standardized operating procedures across all facilities, ensuring consistent delivery of the soil transformation process
- Collaborate with Earth's Care team to ensure facility operations support timely soil transformation and return processes, maintaining Earth's high standards of care
- Drive continuous improvement initiatives focusing on operational efficiency; team training and development; and process optimization while maintaining Earth's high quality standards
- Manage facility staffing needs across locations, including workforce planning, shift scheduling, and resource allocation to maintain optimal operations
- Oversee inventory management to guarantee smooth facility operations
- Track and provide regular reporting on operational metrics to leadership team
- Build and maintain strong relationships with local partners and vendors essential to facility operations
Qualifications
- Bachelor's degree required in any field; candidates with degrees in operations, engineering, or business disciplines are especially encouraged to apply
- 7+ years of operations management experience, with at least 3 years managing multiple sites
- Proven track record of leading teams of 10+ staff
- Experience working with technical teams to optimize operational processes
- Strong analytical and problem-solving skills with demonstrated ability to use data to drive decision-making
- Exceptional communication and interpersonal skills, with ability to effectively collaborate across multiple departments and all levels of the organization
- Experience implementing and maintaining quality management systems and standard operating procedures
- Available for regular travel between facilities (approximately 50-75% of time)
- Experience in highly regulated industries preferred
- Previous experience scaling operations in a growth-stage company is a plus
- Strong attention to detail and commitment to operational excellence
- Ability to thrive in a fast-paced, dynamic environment
- Demonstrated leadership skills with a hands-on management style
- Excellent organizational and time management skills
- Committed and excited about developing a sustainable deathcare alternative
What Earth Provides
Benefits: Equity; performance bonus; medical, dental, and vision insurance; paid-time-off (PTO); an opportunity to be a part of a vibrant and energized team that is working to change the landscape of the death care industry.