General Manager AAH

This position oversees all operations that support the Waikiki Circle Hotel. This is inclusive of but not limited to the Front Desk operations, housekeeping, maintenance, and owner relations. The General Manager also works with the tenant in the lobby and conveys Ownership's requests and helps with overall cleanliness. The General Manager is responsible for maximizing the return on investment to ownership, as well as achieving the financial goals of AAH. In addition, they are responsible for the property achieving the objectives of the annual budget and strategic initiatives in guest service, Associate Engagement Survey, and profitability. The General Manager is responsible for ensuring the highest standards of guest service, a positive work environment for all Associates, and must also maintain programs vital to the company culture. The General Manager must also ensure the hotel complies with company customer service, product, and brand standards, including all policies and procedures outlined in the company's Standard Operating Procedures. The GM develops strategy and execution tactics for the property including financial performance and budget development, growth and development, recruitment and staff development. The Position requires effective leadership skills to build a service culture in concert with the property standards. Strong background in operations and financial management is required.

Job Responsibilities:

1. Assist in the development of short and long-range plans for performance and profitability of the property. Focus to be placed not only on fiscal responsibility but also culture development for employees. Understands balancing the bottom line with providing a guest experience beyond expectations, in accordance with the property standards.
2. Supervise the performance of department managers and their respective departments, including Front Office, Housekeeping, and Maintenance, to ensure the highest level of guest and Associate satisfaction in a cost-efficient manner.
3. Assist with recruiting, and development of staff.
4. Ensure that property positioning is consistent with the brand to ensure the effectiveness of the property marketing strategy.
5. Understand the capabilities of all THQ departments and leverage same to benefit the property.
6. Develop, implement, monitor and achieve the objectives of the Annual Operating Plan, including sales strategies, pricing, revenue management and the operating and capital budgets (in conjunction with ownership).
7. Develop and supervise programs that promote a positive work environment for all Associates, ensuring that all employment related processes comply with local, state, federal and country regulations.
8. When applicable, work with Company Leaders to improve the property, including renovation.
9. Using the tools at his/her disposal, monitor guest satisfaction scores and feedback to establish plans for constant improvement.
10. Protect and enhance the value of the hotel through appropriate programs in repairs and maintenance, preventative maintenance, housekeeping, security and capital budgeting.
11. Review and support all revenue generation and operating expenses for the property, as well as achieve increased annual RevPar.
12. Perform other duties as assigned by RVP - Operations.

Job Qualifications:

Education

Bachelor's degree/diploma in business or related field.

Experience/Skills

5 or more years' experience in management supervising rooms, with exposure to financials and revenue management.

Strong interpersonal and communication skills, both verbal and written.

Strong aptitude in financial management, financial reports and analysis.

Punctuality and regular reliable attendance.

Computer knowledge in Windows environment as well as prior experience with various PMS systems desirable.

Language

Salary Range $115,000-$120,000

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.