Project Operations Specialist (Support and Administration) Location: Waukesha, WI
Duration: 12 Months
This position is remote based.
Role Summary/Purpose Provide tracking, reporting, and scheduling support to a fast-paced project management team. Look for opportunities to simplify or automate complex or time-consuming activities and drive visibility on internal actions, timing, and ownership with the commercial team.
Essential Responsibilities - Work closely with the project management & commercial operations team to understand support needs.
- Provide timely and accurate project support to keep schedules on track.
- Display excellent communication and facilitation skills in support of projects.
- Maintain alignment between teams needing updates on support activities.
- Work with project managers, Project Management Office staff, sales leaders, commercial operations, and leadership to find and support implementation of process improvement opportunities.
- Quickly identify and proactively communicate risk with assigned tasks to ensure projects can stay on track.
- Act as an effective team coordinator during process improvement projects.
- Support creation of project status reports.
- Develop effective action plans for resolution of assigned task delays.
- Support the maintenance of tracking and delivery records.
- Support the creation and maintenance of priority lists.
- Identify, propose, and participate in the development of process improvements.
Qualifications/Requirements - Aware of and comply with the client's Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
- Complete all planned Quality & Compliance training within the defined deadlines.
- Identify and report any quality or compliance concerns and take immediate corrective action as required.
- Excellent verbal, written, and communication skills.
- Proficient skills in Microsoft Office Products (i.e., PowerPoint, Word, Excel, Access, etc.).
- Proficient in soft skills necessary to provide project support.
- Negotiation skills and experience.
- Ability to make presentations (internal and external) and proficiency in presenting data insights to stakeholders.
Desired Characteristics - Bachelor's degree preferred.
- Advanced skills in Microsoft Office Products & database systems (i.e., PowerPoint, Word, Excel, Access, etc.).
- Advanced skills in data analysis and summarizing findings.
- Change management experience.
- Results driven.
- Problem resolution skills and creativity in solution development.
- Ability to multi-task and manage competing priorities.
- Ability to work effectively in a difficult and fast-paced environment.
- Proven ability to work with ambiguity with data sets and stitch together multiple sources.
- Ability to work with little direction or supervision with a mindset for ownership of the project.
- Ability to work from a remote office.
- Willingness to travel occasionally for training or process improvement workouts.
- Demonstrated success in leading cross-functional teams.
- Healthcare, medical, hospital, or clinical environment experience.