Company Overview
Join ACRC-Global, a leading international group specializing in Assisted Reproductive Technology (ART), committed to delivering high-quality and comprehensive services. Headquartered in Irvine, California, we extend our reach globally, supporting intended parents on their transformative journey to parenthood.
Position Overview
We are seeking a Gametes Donation Intake/Case Manager to lead and coordinate the intake, screening, and case management processes for egg and sperm donors. This multifaceted role is essential in maintaining our high standards of service, ensuring thorough donor evaluation, and supporting both donors and recipient families throughout their journeys. This position combines administrative precision with compassionate communication and program coordination.
Key Responsibilities
Donor Intake and Screening
- Conduct initial screenings and interviews with prospective egg and sperm donors.
- Guide donors through the full intake and application process, ensuring compliance with agency protocols and industry regulations.
- Review and verify required documentation, including medical history, consent forms, ID verification, and psychological evaluations.
- Maintain detailed and confidential records of all donor interactions using internal databases (e.g., Salesforce, Lark, Excel).
- Collaborate with the medical and psychological teams for donor evaluations and coordinate necessary appointments.
Case Management
- Serve as the main liaison between donors, intended parents, and partnering clinics throughout the donation journey.
- Coordinate and facilitate communication to ensure all parties are informed and aligned on timelines, expectations, and outcomes.
- Track donor cycle progress, ensuring timely completion of each stage from screening to retrieval.
- Monitor and report case statuses, escalate concerns, and ensure proactive resolution of any logistical or medical issues.
- Maintain donor anonymity and uphold compliance with HIPAA/PHI and agency confidentiality standards.
Program Development and Office Support
- Contribute to ongoing program improvement by identifying bottlenecks, suggesting new tools or methods, and implementing process enhancements.
- Support presentations, webinars, and donor recruitment events as directed by leadership.
- Assist with other administrative and cross-functional tasks as neede
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Health insurance
- Paid time off
Shift:
Ability to Commute:
- Irvine, CA 92612 (Preferred)
Ability to Relocate:
- Irvine, CA 92612: Relocate before starting work (Preferred)
Work Location: In person