Embark on a fulfilling career with Whole Foods Market, where your efforts go beyond just the job-you'll contribute to personal growth and meaningful change. Our mission is to nourish people and the planet, which encompasses improving dietary habits, funding school garden grants, increasing access to fresh food in food deserts, and aiding poverty alleviation in developing countries. Join us not only as a grocery store employee but as a world-changer, setting new standards in the grocery industry.
As a crucial part of the Customer Service & E-Commerce team, your responsibilities will involve assisting customers during the checkout process, operating cash register functions, and working at the customer service desk. Your goal will be to uphold exceptional service and to create an inviting environment for our customers. Each role within Whole Foods Market is essential in maintaining a positive company image through courteous and efficient service to both customers and Team Members.
Key Responsibilities: - Efficiently and accurately check out customer groceries.
- Adhere to regulations regarding the sale of alcoholic beverages and taxation.
- Follow protocols for check, ATM, and credit transactions.
- Implement proper tares procedures for scalable items.
- Maintain cleanliness and organization of the Front End areas, including changing register tapes and ribbons as needed.
- Strictly follow cash handling policies while striving to meet regional cashier variance guidelines.
- Assist in training new Cashier and Cashier Assistant Team Members.
- Support the supervisor in managing customer flow and reducing wait times.
- Actively participate in company initiatives as directed by leadership.
- Arrive to work on time, well-groomed and prepared; fulfill all scheduled shifts and mandatory training.
- Deliver stellar customer service, address customer needs promptly, and demonstrate suggestive selling techniques.
- Enhance sales potential through effective management of product prep, storage, and merchandising.
- Comply with established procedures related to weights, measures, health, and safety practices.
- Maintain a clean and sanitary working environment adhering to safety standards.
- Perform assigned opening, mid, and closing duties and verify accuracy of signs and pricing.
- Report safety hazards and violations immediately.
- Carry out additional responsibilities as assigned by store or company leadership.
Job Skills Required: - Demonstrate patience and excellent communication when interacting with customers and Team Members.
- Maintain proficiency with the Cashier Code Book and PLUs.
- Exhibit strong basic math skills.
- Show willingness to work collaboratively as part of a team.
- Convey information clearly and respectfully.
- Meet customer service expectations consistently.
- Effectively follow directions and manage time and organizational skills.
- Share a passion for natural foods and our mission.
- Possess a strong work ethic and ability to thrive in a fast-paced environment.
- Comply with WFM quality goals and maintain attention to detail.
Experience: - No prior retail experience needed.
Physical Requirements / Working Conditions: - Ability to lift up to 50 pounds.
- Stand/walk for 6-8 hours during an 8-hour workday.
- Includes hand use for grasping, pushing, and pulling.
- Engage in bending, twisting, squatting, and reaching motions.
- Exposure to FDA approved cleaning chemicals.
- Experience temperatures up to 90 degrees Fahrenheit.
- Work in wet and cold environments.
- Flexible schedule including nights, weekends, and holidays.
- Use tools and equipment such as box cutters and electric pallet jacks.
- May need to use ladders.
Note: This description is a general summary of essential responsibilities and may not cover all duties and requirements for every position. Whole Foods Market recognizes and practices equal employment opportunities for all individuals, regardless of various legally protected characteristics. We encourage applications from all qualified individuals committed to our values and mission.