Location: Grand Meridian Clinic (located within Kamwo Herbs)
Working Hours: Monday to Friday, 9:30 AM - 6:30 PM (flexibility to extend as needed and work on weekends)
Compensation: $22-$25 per hour
Job Summary Grand Meridian Clinic is seeking a dedicated and personable
Front Desk Associate / Manager to enhance our patient experience through exceptional customer service and efficient administrative support. This role is essential in creating a warm, welcoming, and organized environment within our wellness center.
Key Responsibilities- Patient Coordination: Manage appointment scheduling, check-ins/outs, and client communications (phone/email/voicemail).
- Payment & Insurance Processing: Handle payments, insurance forms, income tracking, and claims submission.
- Clerical Duties: Assist with daily administrative tasks and maintain accurate medical records and documentation.
- Customer Service: Provide empathetic, knowledgeable, and friendly support to all patients and guests.
- Facility Upkeep: Ensure cleanliness and organization of front desk, treatment rooms, and communal areas.
- Product Knowledge: Stay informed on clinic services, practitioner availability, and associated retail offerings.
- Inventory & Supplies: Monitor and restock supplies as needed; manage opening and closing procedures.
- Marketing Support: Assist with events and light social media or promotional activities when required.
Qualifications- Prior experience in customer service-preferably in wellness, hospitality, medical, or retail environments
- Strong interpersonal and communication skills, with a compassionate and empathetic approach
- Highly organized with excellent time management abilities
- Familiarity with medical insurance claims processing
- Full-time availability with flexibility to work weekends
- Proficiency in Google Suite, Microsoft Office, and Electronic Medical Records (EMR) systems
- Knowledge of Chinese medicine and basic social media skills is a plus
- Fluency in English; proficiency in additional languages is advantageous
To Apply: Please submit your
cover letter and
CV to:
Deadline: June 6, 2025