Are you looking to utilize your skills to create personable and pleasant experiences for guest from all around the world? Then we might have exactly what you are looking for. Crowne Plaza Downtown Indy has an immediate opening for a
Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing excellent customer service to guests at our newly renovated Downtown hotel. As a Front Desk Agent, you are the first point of contact for guests and are responsible for ensuring that their stay is comfortable and enjoyable.
Location ; Crowne Plaza Downtown
Hours: Full Time: 3PM-11:30PM, Second Shift
The Front Desk Agent is responsible for a variety of tasks, including:
- Greeting guests as they arrive at the hotel
- Checking guests in and out of the hotel
- Answering phone calls and responding to emails
- Assisting guests with any questions or concerns they may have
- Maintaining accurate records of guest information and room assignments
- Handling cash and credit card transactions
- Providing information about hotel amenities and local attractions
- Ensuring that the front desk area is clean and organized
The ideal candidate for this position will possess the following skills:
- Excellent customer service skills
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively
- Attention to detail and accuracy
- Ability to work well under pressure
- Proficiency in using hotel front desk software and equipment
- Basic math skills
- Ability to work collaboratively and Independently
- Flexibility to work different shifts, including weekends and holidays
Benefits include:
- Medical, Dental, and Vision Insurance Options
- Company Paid Life Insurance after a year
- Company Paid Telemedicine
- Supplemental Life Insurance
- 401(k) with company match
- Hotel Room Discounts
- Heath and Fitness Program
- Perks through Benefit Hub
- Gradual PTO Accrual
General Hotels Corporation is committed to enriching lives through award-winning hospitality. GHC is one of the largest hotel management companies headquartered in the Midwest, with a 60+ year history of providing excellent guest service. We recognize that our associates are the key to our continued success and have a long history of promoting from within.
Pay Range: $17 - $20 per hour