This role is crucial to the success of our retail operations. Customer Support Representatives engage with both wholesale and retail clients to understand their needs and provide informative answers regarding Sherwin-Williams products. You will recommend the best solutions, quickly address customer concerns, and ensure highest satisfaction levels. Staying informed about product features and maintaining visual and quality standards of our products and store are also key responsibilities. Your aim will be to deliver outstanding customer service while consistently meeting the store's sales targets.
Work in a lively environment at Store , located at: 552 S Chambers Rd, Aurora, CO 80017.
Job duties involve direct customer interaction, including minors, and require access to cash, payment methods, electronic equipment, and personal information. Therefore, a review of criminal history is necessary to safeguard our business operations, reputation, and the safety of our customers and staff.
For Full Time roles:
This position comes with excellent health benefits, including medical, dental, and vision coverage, along with Flexible Spending Accounts, disability coverage, retirement savings plans, and more. You will also enjoy a generous leave package, covering personal leave, paid parental leave, medical leave, vacation, holidays, and additional benefits.
At Sherwin-Williams, our mission is to inspire and improve the world by coloring and protecting what's important. Our paints, coatings, and innovative solutions enhance the brightness and durability of spaces. Your skills and passion drive our purpose and help us achieve great results in service to our customers and business. We are committed to fostering a thriving environment where:
- You experience rewarding benefits and flexible options to boost your health and well-being
- You find opportunities to learn, develop new skills, and enhance your career trajectory
- You connect with an inclusive team dedicated to serving our communities
Ready to embark on this journey? Here's how to get started:
- Step 1 - Online Application: Discover available roles on our Careers page and create your profile by entering or importing your details.
- Step 2 - Digital Interview: Qualified applicants will receive an invitation for a digital video interview via HireVue, featuring behavioral-based questions that you can complete at your convenience.
- Step 3 - In-Store Interview: After your video interview, top candidates will be invited to meet our team in-store for further discussions.
At Sherwin-Williams, we care about our employees' welfare, offering a comprehensive range of world-class benefits. From retirement planning to health care, every aspect of your well-being matters to us. A general overview of our benefits can be found during your application process.
Please note that compensation varies based on factors such as experience and skill set. The wage range listed here is accurate as of the posting date and may change.
Qualified applicants with arrest or conviction records will be considered according to applicable laws, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Sherwin-Williams proudly promotes Equal Employment Opportunities. All qualified candidates are encouraged to apply without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, marital status, or any other legally protected criteria.
Please be cautious: our recruiting team will never ask for payments or sensitive information during the application process.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone to determine their needs and present suitable products and services.
- Build productive trust relationships with wholesale and retail customers.
- Process sales transactions accurately according to company policies.
- Follow and achieve sales goals monthly, quarterly, and yearly.
- Maintain accurate work order files and formulas.
- Retrieve and prepare products from the sales floor or warehouse.
- Tint and mix products per customer specifications.
- Stock shelves and set up engaging displays.
- Clean store equipment and maintain presentable store conditions.
- Assist in deliveries and manage inventory control procedures.
- Suggest strategies to improve sales performance.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Legally authorized to work in the country without requiring employment work visa sponsorship.
- Must possess a valid, unrestricted Driver's License.
- Physically able to lift and carry up to 50 lbs. frequently and up to 70 lbs. occasionally.
- Willing to work all scheduled hours, including evenings and weekends.
- If already part of Sherwin-Williams, you need a rating of at least meets expectations (3) on your latest performance evaluation.
- Completion of all required HR Cloud eLearning courses for current position is mandatory if previous internals apply.
Preferred Qualifications: - Possession of a High School diploma or GED.
- One (1) year of experience in delivery, retail, or customer service.
- Experience selling paint and related products is a plus.
- Familiarity with operating tinting and mixing equipment.
- Bilingual capabilities are preferred, especially in Spanish.