Customer Service Representative

East Aurora, New York

Motion Recruitment
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Our Client, a multinational toy manufacturing company is looking for someone to join their team as a Fulfillment Coordinator.


This is an onsite 6-month contract that takes place in East Aurora, NY


Required Skills &Experience

  • Accountability to take personal ownership for delivering and exceeding your commitments. You hold yourself, team, and partners to the highest standard for performance necessary to achieve results.
  • Communication skills to promote a free flow of information throughout the organization that creates a feeling of energy, excitement, and personal investment.
  • Speed to pursue business objectives with passion and a sense of urgency that is inspiring both inside the company and to our outside partners and customers. You thrive on winning for Mattel.
  • Knowledge of order processing.
  • Exceptional interpersonal and communication skills. Ability to achieve results through communications within a worldwide network of markets and sources.
  • Excellent analytical skills. Must be able to predict/diagnose problems and identify solutions.
  • Ability to work with minimum supervision and independently prioritize work without missing critical deadlines.
  • Demonstrated ability to effectively manage multiple projects in a dynamic environment.
  • Proficiency in Microsoft Office applications - Excel, Outlook, Teams.
  • Mature judgment and strong organizational skills.
  • Basic understanding of EDI technology as it relates to the transmission of Purchase Orders and Invoices.
  • Exemplary attendance and job performance.

What You Will Be Doing

  • Serve as Primary contact for retailer accounts and Sales Managers in all communications.
  • Process account purchase orders from receipt to shipment to ensure accurate, timely and economical shipments.
  • Enter and maintain accurate pricing and toy specifications
  • Establish and maintain customer profiles in the order management system to ensure order processing meets customer requirements.
  • Maintain proper Dating Terms and Promotional Programs on all purchase orders.
  • Perform the on-line stock commitment process.
  • Research and resolve domestic and direct import order and shipment problems.
  • Monitor special orders to ensure timely delivery of product for advertisements, events, and other customer promotions.
  • Coordinate and monitor the shipment of allocated items.
  • Provide timely and accurate item, order and shipment information to customers, Sales team, and management for use in planning, scheduling and forecasting.

You will receive the following benefits:

  • Medical Insurance - Four medical plans to choose from for you and your family
  • Dental & Orthodontia Benefits
  • Vision Benefits
  • Health Savings Account (HSA)
  • Health and Dependent Care Flexible Spending Accounts
  • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
  • Hospital Indemnity Insurance
  • 401(k)
  • Paid Sick Time Leave
  • Legal and Identity Protection Plans
  • Pre-tax Commuter Benefit
  • 529 College Saver Plan



Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Date Posted: 02 May 2025
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