About Hall Street 3PL
Hall Street 3PL is a family-owned and operated third-party logistics provider specializing in cold storage, direct-to-consumer (DTC) fulfillment, and freight solutions from our Brooklyn facility. Known for our hands-on service and tech-forward operations, we are dedicated to helping our clients grow and succeed by acting as an extension of their business. As we expand nationwide, we are seeking detail-oriented and driven team members to grow with us.
Job Description
We are seeking a proactive and organized Fulfillment Assistant Manager to support the day-to-day operations of our DTC fulfillment department. This role will work closely with the Fulfillment Manager to oversee order processing, inventory flow, and team performance, ensuring our customers' products are handled with care and shipped on time.
Key Responsibilities
- Support daily DTC fulfillment operations including order picking, packing, labeling, and shipping.
- Help supervise fulfillment staff and ensure adherence to quality control and operational standards.
- Monitor inventory levels and work closely with the warehouse and receiving teams to ensure accurate stock availability.
- Manage order workflows within our warehouse management system (Extensiv), ensuring data accuracy and timely processing.
- Communicate order issues, backorders, or delays to the Customer Success and Operations teams.
- Assist with returns processing, inventory reconciliations, and cycle counts.
- Create and review shipping labels, packing slips, and tracking documentation.
- Maintain cleanliness and organization of the fulfillment floor.
- Support in onboarding and training fulfillment associates and temps during peak periods.
- Contribute to process improvements that enhance speed, accuracy, and customer satisfaction.
Requirements
- 2+ years of experience in fulfillment, e-commerce, or warehouse operations.
- Experience using WMS or fulfillment software (experience with Extensiv is a plus).
- Proficient with Google Workspace and/or Microsoft Office.
- Strong organizational skills and ability to multitask in a fast-paced environment.
- Attention to detail and commitment to quality.
- Excellent communication and problem-solving skills.
- Must be able to stand, lift, and move throughout the day.
- Monday-Friday availability, 7am-6pm (hours may vary based on volume).
Preferred Qualifications
- Prior experience in a leadership or supervisory role.
- Knowledge of DTC fulfillment workflows, including kitting and batch order processing.
- Familiarity with Shopify, Cin7, or similar integrations is a plus.
- Bilingual (English/Spanish) a plus.