Job Title: Deli Bakery HMS Manager
Success Factors Job Code: 130439 Department: Deli Bakery HMS
Reports To: Store Manager Primary Purpose: Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities: - Manage the Deli Bakery HMS Department, including hiring, training and developing department associates
- Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
- Daily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectation
- Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture
- Support the achievement of budgeted financial and operating results
- Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
- Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
- Control store expenses through proper ordering, care for supplies and equipment
- Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS)
- Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
- Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times
- Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Deli Bakery HMS
- Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
- Observe and correct all unsafe conditions that could cause associate or customer accidents
- Record and report all associate and customer accidents in accordance with established Food Lion procedures
- Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
- Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized
- Ensure compliance with local, state and federal regulations
- Adhere to all company guidelines, policies and standard practices
- Maintain security standards
- Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines
- Control store's expenses through proper ordering, care for supplies and equipment
- Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
- Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
- Must be able to meet the physical requirements of the position, with or without reasonable accommodation
- Ensure LMS compliance for all Deli Bakery HMS Associate
- All other duties as assigned
Qualifications: - A high school graduate or equivalent preferred
- Ability to lead and manage a team
- Strong understanding of store operations and merchandising techniques preferred
- Effective communication, customer service, and selling skills
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements: - Ability to use computers and other communication systems required to perform job functions
- Ability to push or pull up to 2000 pounds using a pallet jack
- Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
- Pull or push up to 75 lbs. on occasion
- Stand 100% of the time with frequently walking short distances
- Be able to handle a variety of substances associated with cleaning and packaging materials,
- and household cleaners
- Perform repetitive hand and arm motions
- Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to checks, invoices and other written documents