Frozen Department Manager

Additional Considerations (if any):
•   At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Frozen Foods Department Manager

Department: Frozen Foods

FLSA: Non-Exempt

General Function:

Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the freshest and best quality product at a competitive retail price.

Core Competencies:
•   Partnerships
•   Growth mindset
•   Results oriented
•   Customer focused
•   Professionalism Reporting Relations:

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Store Operations, Perishables, and Health Wellness Home

Positions that Report to you: Department Employees

Primary Duties and Responsibilities:
•   Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork. Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
•   Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability.
•   Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
•   Makes an effort to learn customers' names and to address them by name whenever possible.
•   Assists customers by: (examples include)
•   escorting them to the products they're looking for
•   securing products that are out of reach
•   loading or unloading heavy items
•   making note of and passing along customer suggestions or requests
•   performing other tasks in every way possible to enhance the shopping experience.
•   Answers the telephone promptly and provides friendly, helpful service to customers who call.
•   Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
•   Determines department goals with store director.
•   Determines weekly work schedule and establishes a daily work plan for the department.
•   Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
•   Communicates with employees regarding sales and ideas.
•   Handles and satisfies customer issues.
•   Figures retail pricing and ensures correct pricing.
•   Extends invoices, posts invoices, and oversees department bookkeeping procedures.
•   Analyzes weekly and monthly sales and trends and compares to actuals, prepares ad projections, and writes ads.
•   Conducts inventory of the department.
•   Plans displays, promotions, and determines pre-orders.
•   Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
•   Understands and troubleshoots equipment and ensures maintenance is performed.
•   Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
•   Adheres to company policies and individual store guidelines.
•   Reports to work when scheduled and on time. Secondary Duties and Responsibilities:
•   Ensures pricing is competitive in the market area.
•   Attends meetings and seminars and participates in continuing education.
•   Fills displays, checks in delivered merchandise, and works in the sales area.
•   Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
•   Performs departmental duties as needed.
•   Assists in other areas of store as needed.
•   Performs other job related duties and special projects as required. Supervisory Responsibilities:
•   Instructs, assigns, reviews and plans work of others.
•   Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
•   Has the authority to approve employee discipline.
•   Has the authority to recommend employee transfer, discharge, and salary increases. Knowledge, Skills, Abilities and Worker Characteristics:
•   Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
•   Ability to do arithmetic calculations involving fractions, decimals, and percentages.
•   Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction. Education and Experience:

High school diploma or over one year of related work experience.

Physical Requirements:
•   Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
•   Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
•   Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Working Conditions:

This position is frequently exposed to temperature extremes and dampness. There is possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job:

Telephone, fax, copier, cash register, intercom system, wrapping machine, pallet jacks, forklift, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, and C.A.R.S. reordering system

Financial Responsibility:

Responsible for company assets, including equipment and merchandise.

Contacts:

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Confidentiality:

Has access to confidential information including, employee compensation, monthly results, quarterly inventory reports, sales and profit sheets, and warehouse pricing.

Are you ready to smile, apply today.