Front Office Supervisor

Hyatt Place Pasadena

Hyatt Place Pasadena - Front Desk Supervisor

Overview:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Front Desk Supervisor is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Desk Supervisor should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

This position will report to the Director of Operations. Flexible schedule is a must.

Responsibilities:

The Front Desk Supervisor is responsible to assist with the efficient running of the department in line with corporate strategies and brand standards, whilst meeting employee, guest and owner expectations. The Front Desk Supervisor is responsible to assist in the smooth and efficient running of the Front Desk Department within the Rooms Division. Responsibilities include, but are not limited to:

• Supervise the operations of the Front Desk.
• Maintain the highest productivity, employee morale, and guest service as possible.
• Ensure that all hotel policies and procedures are followed.
• Assist with scheduling.
• Facilitating new hire and on-going training.
• Working the front desk, learning all shifts in order to cover as needed.
• Addressing guest concerns, solving problems and offering service recovery as needed.
• Monitoring inventory and submitting orders as needed.
• Tracking adjustments and verifying checklist completion.

Qualifications & Skills

• 1-2 years supervisory experience in a Hotel or other customer relations position is required.
• Experience with Hyatt brand is a plus.
• Requires knowledge of discipline specific procedures and services and general knowledge of other departments in the hotel.
• Ability to achieve positive guest relations and maximize guest satisfaction.
• Ability to communicate in English. Second language desirable.
• Ability to handle cash and credit transactions.
• Ability to enforce all company rules and standards of operations.
• Previous OPERA experience desired.
• Excellent organization and time management skills.
• Proficient in Microsoft Outlook, Microsoft Word and other computer programs.

Compensation & Benefits

Medical benefits including Medical, Dental, & Vision

401K Retirement Plan

Employee discounts

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:

CATEGORY

EXAMPLES

BUSINESS PURPOSE

Personal Identifiers

Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number

1. To comply with state and federal law and regulations requiring; employers to maintain certain records;

2. To evaluate your job application and candidacy for employment;

3. To obtain and verify background check and references; and

4. To communicate with you regarding your candidacy for employment.

Pre-Hire Information

Job application, resume, background check results, job interview notes, and candidate evaluation records

Same as above

Employment History

Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations

Same as above

Education Information

Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained

Same as above

If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.

Other details

• Pay Type Hourly
• Min Hiring Rate $27.75
• Travel Required No
• Telecommute % 0
• Required Education High School
• Job Start Date Friday, May 23, 2025
• Job End Date Wednesday, June 25, 2025

Apply Now