Front Office Supervisor

At the Marriott Orlando Downtown Hotel we have everything you need to move forward with your new career at the newly renovated the Full Service Marriott Orlando Downtown. Currently we are looking for a successful Front Office Supervisor to assist with leading our Front Office Team.

Position Overview:

Previous experience in a supervisory role within the Front Office of a Marriott Hotel is preferred however candidates who have proven success in a shift leadership within a Branded Hotel Chain such as HIlton or Hyatt would also be considered for this position.

Essential Job Functions:

• Provide clear direction to Front Office staff, assigning work and instructing agents in details of work while enhancing team morale.
• Observe and train Front Office staff performance and encourage improvement, ensuring productivity, efficiency and standards of service are exceeded.
• Resolve customer issues and complications and determine effective solutions, including authorizing revenue allowances. Make decisions based on good judgment, accommodating unusual circumstances.
• Welcome and register guests into hotel, insuring requests are fulfilled and following all special instructions.
• Adhere to established security and credit policies and procedures and guide Front Office staff on correct procedures.
• Select and block rooms for arriving guests, pre-register individuals or groups as required, assist in escorting VIPs and return guests to their rooms as requested
• Check guests out of the hotel, make change, cash checks, and post charges to guest accounts.
• Promote Marriott Service and Hospitality Programs including Marriott Bonvoy.
• Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy.
• Quote and maintain familiarity with room and rate availability for current and future dates and accept reservations, changes and cancellations, as needed.
• Work closely with all departments to coordinate the efficient handling of guest requests and inventory.
• Handle hotel emergency procedures and situations with maturity and professionalism.
• Perform tasks and projects as delegated by the Director of Room Operations.

• Other duties and responsibilities as assigned.
• The employee may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• Maintain a safe work environment for co-workers and a safe hotel for guests.

Qualifications, Job knowledge, Experience, Skills, Abilities:

• High school diploma and on to three months related experience and/or training; or equivalent combination of education and experience
• 4 year degree in hospitality or business degree preferred
• Previous Marriott experience highly preferred
• Previous front office or hotel experience management highly preferred
• Marsha / Marriott PMS experience highly preferred
• Ability to perform accurate moderately complex arithmetic functions using a calculator

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals

• Ability to communicate, verbally, and in writing, effectively with guests and co-workers; respond to guest requests

• The ability to understand the tasks performed by a telephone operator, a reservation agent, a concierge and a housekeeper.
• Ability to handle cash and credit transactions

• Ability to multi task and handle stress in busy periods

• Ability to manage and resolve conflicts
• Prior System Knowledge of Marriott GXP is preferred

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short and Long Term Disability, International Travel Perks, Team Member Recognition Events, Outings and much more.

Marriott's Serve 360 initiative to make an impact in the local community and we are committed to supporting high impact initiatives and organizations and are proud partners of many local and national charities.

The Marriott Orlando Downtown is a Drugfree Workplace and is an equal opportunity employer.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Vacation and Company Holidays
• Referral program
• Vision insurance

Schedule:

• Varied Shift Schedule

COVID-19 considerations:

To keep our Team Member as safe as possible, we practice all of the Marriott Hotel Brands "Commitment to Clean" Standards to insure a safe hotel for all of our guests and associates. We follow all Federal, State and Local requirements based on the CDC Guidelines.

Experience:

• Hotel Experience: 3 years (Required)
• Hotel Front Office Management: 2 years (Required)
• Marriott brands: 2 years (Required)
• Marriott Marsha/PMS (Front Office System): 2 years (Highly Preferred

Work Location:

• One location

Work Remotely:

• No