Front Office Supervisor

Additional Information

Job Number

Job Category Rooms & Guest Services Operations

Location Courtyard Ocala, 3712 SW 38th Avenue, Ocala, Florida, United States, 34474VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Additional Information: This hotel is owned and operated by an independent franchisee, HVCG Ocala. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job reference: 000302

Salary: $19

Department: Other

Location: HVCG Ocala 3712 LLC

Division: HVCG Ocala

Hours Per Week: 40

Job Description

Front Office Supervisor

Lead a team of dedicated hospitality professionals in delivering exceptional guest experiences. As a Front Office Supervisor, you will play a crucial role in the hotel's day-to-day operations, ensuring seamless guest interactions and smooth front desk procedures. You'll have the opportunity to shape the guest experience while fostering a culture of excellence and innovation. If you're an experienced leader of service-oriented teams and have a knack for strategic thinking, this is your chance to make a significant impact.

Join Our Team & Lead with Hospitality

Are you passionate about creating great guest experiences? Are you a natural leader who enjoys working in a people-focused environment? We're looking for a Front Office Supervisor to help lead our front desk team and ensure every guest feels welcome from the moment they arrive.

This is a great opportunity for someone with hospitality experience ready to take the next step, or for a proven supervisor who loves coaching teams and delivering excellent service.

What You'll Do:

As Front Office Supervisor, you'll play an important role in the daily operations of the hotel - supporting both guests and team members. You'll lead by example, assist with training, and help ensure everything at the front desk runs smoothly.

Your responsibilities will include:

Leading front desk operations during your shift

Providing friendly, thoughtful service to every guest

Assisting with guest check-ins, check-outs, and reservations

Responding to guest requests and resolving concerns

Ensuring front desk processes are upheld

Cross-check guest billing for accuracy to ensure payments and charges are correctly routed in the system

Promote a positive work culture

Provide leadership, and lead by example

Coach and support front desk team members

Implement training programs

Emphasize and promote effective utilization of software and tools

Make every guest feel welcome and special

Communicate with other hotel departments to ensure seamless guest experiences

Providing shift coverage

Supporting general hotel operations as needed

What We're Looking For:

Previous hospitality or customer service experience preferred

Prior leadership or supervisory experience is a plus, but not required

Strong communication and problem-solving skills

A positive, team-oriented attitude

Comfortable with technology and learning hotel systems

Reliable, organized, and able to multitask in a busy environment

Flexibility to work a variety of shifts, including nights, weekends, and holidays

Physical Requirements:

Ability to stand for long periods

Ability to walk the property and occasionally lift up to 50 lbs

Comfort working both indoors and outdoors in varying conditions

Why Join Us?

Supportive and welcoming team environment

Opportunities to learn and grow your hospitality career

Training provided - we'll set you up for success

Employee discounts and hotel perks

Competitive pay

Unmatched opportunities await you. The next step in your career could lead to your greatest adventure. Click the "Apply" button to get started.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

This company is an equal opportunity employer.

frnch1