Westin Washington Dulles Airport is seeking an experienced Front Office Supervisor for their hotel. Competitive starting pay rate based on experience. Must have open availability, including holidays and weekends. Company benefits include health insurance, vision, dental, 401k, employee discounts, and much more.
Essential Job Functions - Responsible for the overall guest service of the hotel by maintaining an organized and efficient Front Desk operation.
- Prepares work schedules in accordance with forecasted occupancy.
- Supervises day to day activities of front desk, bell, and shuttle drivers.
- Utilizes leadership skills and motivation techniques in order to maximize employee productivity and satisfaction of direct reports.
- Meets and exceeds customer expectations by ensuring department provides outstanding customer service and teamwork.
- Works side by side with front desk associates when necessary to provide outstanding guest service; works scheduled Manager on Duty shifts on a weekly basis.
- Ensures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
- Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).
- Confers closely with FOM at all times and takes every opportunity to become familiar with all aspects of the hotel in order to assist wherever required.
Experience/Education College degree in Hotel Administration; 2-3 years hotel management/supervisory experience or equivalent combination of education and experience.
Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.
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