Description: Cheyenne Mountain Resort,Destination by Hyattis seekingindividualswith unmatched service. Hyattcolleagueswork in an environment that demands exceptional performance yet reaps great rewards. Whetherit'scareer opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our mission is to care for people so they can be their best. Cheyenne Mountain Resortopened in 1985 and sits on25 acresof land. The4-StarFull Serviceproperty isnestled in the lush greens of Southern Colorado SpringsandoverseesImpressive mountainviews, along with exciting activities like golf, swimming, and tennis. Theseallow for the unique experience that you can only getat this resort.
Hourly Rate: $20.00, commensurate with experience.
Position Overview: The Front Office Supervisor leads the Hosts, who are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. The Front Office Supervisor creates an experience for our hotel guests by offering them a larger than home experience with welcoming, helpful, and exceptional service, while maintaining a clean, comfortable, and inviting environment. The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay, while maximizing suite revenue and occupancy.
Job Functions & Responsibilities: - Responsible for the oversight of Front Office Hosts, guest registration process, and communication of hotel services and promotions.
- Strong guest service orientation in order to ensure high guest expectations.
- This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.
- Fast-paced environment that requires continuous standing.
- Other duties may include processing forms of payment and responding to guest inquiries.
- Demonstrates Hyatt Values.
- First contact for guest concerns.
- Exercises best practices for service recovery.
- Trains all new Front Office Hosts.
- Conducts huddles to ensure clear communication of the day's events to all Front Office Hosts.
- Oversees group reservations to ensure that they are pre-assigned and pre-keyed.
- Responsible for walk through of public areas and kitchen with follow up report/checklist to management.
- Acts as Manager on Duty in the absence of management.
- Inventory control of Front Office supplies.
- billing
Qualifications: - Must be 18 years of age or older
- A true desire to satisfy the needs of others in a fast-paced environment
- Refined verbal and written communication skills
- Minimum of one-year previous front office supervisory experience preferred
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays and occasional overnight shifts
- Must be proficient in general computer knowledge, Opera PMS knowledge is a plus.
- Ideal applicant should have strong organizational skills, ability to work with flexible work schedule, be a team player and a dynamic leader
- High energy, effective communicator
- Ability to stand and walk for long periods of time
- Hospitality degree or applicable experience an asset
Our Values: Empathy / Wellbeing / Respect / Integrity / Experimentation / Inclusion Full Time Benefits: - Medical/Dental/Vision Insurance
- Health Savings Plan and Flexible Savings Plan withMedical Coverage
- Colleague Discounted Room Rates
- 12 Complimentary RoomNights (based on availability)
- Paid Time Off
- 2 Floating Holidays
- 8 Paid Holidays
Hyatt Benefits available with this position: - Growth Opportunities
- Referral Bonus
- Recognition & Rewards
- Basic Life Insurance
- Sick Days
- Friends & FamilyRoom Rates
- 401(k) (Match: 1-3% = dollar/dollar, 4-5% = $.50/dollar after 1 year)
- Employee Stock Purchase Plan(
- ComplimentaryParking
- ComplimentaryMealDuring Each Shift
- Employee Assistance Program (EAP)
- HyattPropertyRestaurant/Coffee Shop Discount
Hyatt is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors. Colorado Residents: In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Primary Location: US-CO-Colorado Springs
Organization: Cheyenne Mountain Resort
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: COL004441
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.