DoubleTree by Hilton Hotel Carson
Summary/Objective
The Night Auditor is responsible for overseeing front desk duties during the night. They must ensure that the quality and integrity of the establishment are maintained just as diligently as they are during the day.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Check in customers using computer programs and equipment and provide guests with directions to their room.
• Balancing the accounts from day shift.
• Post room charges and room taxes to guests' accounts. Processes guest credit card vouchers.
• Prepares and sends daily operations reports to management.
• Tracks rooms' revenues, occupancy p
• Audit, post, and balance daily cashiers' work and complies information for hotel's financial records.
• Managing front desk activity and handling guest check-ins and check-outs.
• Ensuring customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference.
• Generally, as likely the only staff member working at the hotel during the night shift, be cognizant of possible security and maintenance issues that may affect the guests and hotel.
• Handling customer requests and complaints and directing other employees or departments accordingly.
• Ensuring that all end-of-day activities have been successfully executed by employees in all departments.
• Answering calls and queries related to potential booking.
• Acts as MOD in the absence of the GM/AGM.
Competencies
• Excellent communication and organizational skills.
• Strong interpersonal and problem-solving abilities.
• Highly responsible and reliable.
• Ability to remain calm while under pressure
• Ability to work cohesively as part of a team.
Work environment
• Ability to stand for most of your shift.
• Hotels operate 24/7 therefore schedules may at times fluctuate based on the needs of the business.
• Standing, walking, bending, stretching, twist, or lifting as much as 25lbs. throughout your scheduled shift.
Required education and experience
• At least one-year Front Desk Experience as Guest Services Agent, or two years' experience in the Hospitality field.
• High School or GED required
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
Security clearance requirements
• Must clear background screening
This is a Part Time role, $22.14 hourly.
EEO Statement
Double Tree Carson provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA) As part of your job application and the Company's evaluation of your candidacy, the Company collects, receives, maintains, and uses the following types of Personal Information about you for the business purposes identified for each category:
CATEGORY EXAMPLESBUSINESS PURPOSE Personal Identifiers
Name, alias, postal or mailing address, email address, telephone number, social security number, driver's license or state identification card number, passport number
1. To comply with state and federal law and regulations requiring; employers to maintain certain records;
2. To evaluate your job application and candidacy for employment;
3. To obtain and verify background check and references; and
4. To communicate with you regarding your candidacy for employment.
Pre-Hire Information
Job application, resume, background check results, job interview notes, and candidate evaluation records
Same as above
Employment History
Information regarding prior job experience, positions held, names of prior supervisors, reference information, skills and when permitted by applicable law your salary history or expectations
Same as above
Education Information
Information from resumes regarding educational history; transcripts or records of degrees, vocational certifications, licenses obtained
Same as above
If you become employed by the Company, the Company will notify you of additional categories of Personal Information that it collects, receives, and maintains for business purposes.
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