Front Office Manager with mandatory Bahamian experience - Bahamas
Located on a pristine island in the Bahamas, this 110+ villa luxury resort is an iconic destination offering unparalleled privacy, world-class service, and exceptional guest experiences. Designed for elite travelers seeking discreet, personalized hospitality, the resort is a benchmark in barefoot luxury with a strong focus on service excellence, environmental stewardship, and Caribbean charm.
Position Overview
We are seeking an experienced and detail-driven Front Office Manager to lead and elevate our Front Office operations. This critical leadership role requires hands-on expertise across all front office functions, a genuine passion for hospitality, and a demonstrated ability to deliver luxury guest experiences in a remote island environment. The ideal candidate brings strong Caribbean resort experience, deep operational knowledge, and proven team leadership.
Key Responsibilities
- Oversee the full scope of Front Office operations including Reception, Guest Services, Concierge, Bell Services, and Night Audit.
- Ensure seamless arrivals, in-house guest experiences, and departures aligned with the resort's ultra-luxury standards.
- Lead, mentor, and inspire a multicultural Front Office team with a focus on training, service excellence, and performance management.
- Coordinate closely with Housekeeping, Reservations, Engineering, F&B, and Security to ensure a smooth and personalized guest journey.
- Manage VIP and repeat guest profiles, special requests, and anticipatory service touchpoints.
- Handle guest feedback, service recovery, and operational challenges with a solutions-oriented and gracious approach.
- Oversee PMS and front office systems (e.g., Opera, ALICE, HotSOS) to ensure accuracy in billing, reporting, and guest profiles.
- Contribute to budgeting, scheduling, departmental SOPs, and ongoing service innovation.
- Maintain compliance with brand, LQA, and Forbes standards of excellence.
- Support emergency protocols, guest safety measures, and front office crisis management plans.
Required Qualifications
- Minimum 5 years of progressive Front Office leadership experience in a luxury resort environment, with at least 2 years in a Caribbean or remote island location.
- Strong operational knowledge and hands-on experience across all Front Office functions.
- Proficiency in Opera or similar PMS systems; experience with CRM and guest profiling tools is a plus.
- Proven success in managing multicultural teams in a high-expectation, high-touch service environment.
- Impeccable communication, interpersonal, and guest relation skills.
- A calm, professional demeanor with strong problem-solving ability and guest empathy.
- Fluent in English; other languages are a plus.
Preferred Qualifications
- Degree or diploma in Hospitality Management or related field.
- Experience with pre-opening, brand repositioning, or Forbes/LQA standard implementation.
- Knowledge of sustainability and local culture integration in luxury hospitality is an asset.
Compensation
- Competitive compensation and performance-based incentives.
- On-site accommodation and meals.
- Relocation support and health benefits.
- A collaborative, dynamic work environment in one of the Caribbean's most exclusive destinations.
- Opportunities for growth and professional development within a globally respected luxury hospitality brand.