Front Office Coordinator

New York, New York

Lotte New York Palace

Assist the Director of Front of the House in the administrative duties of the Front Office department (Bellmen, Doormen, Bell Captains, Concierge, Guest Service Agents, Towers Page, Towers Maitre D'Etage, Mail Desk Agents, and Package Room Attendants)
Assist with blocking rooms and running daily reports
Respond to guests' special requests, needs, problems, issues, and concerns.
Ensure that Standard Operating Procedures are being adhered to
Perform other tasks as assigned by the Director of Front of the House

Prior Front Office experience in a luxury property is strongly preferred
Bachelor's degree highly preferred
Excellent communication skills
Self-motivated, customer-focused and committed to maintaining superb customer service throughout all areas of the Front Office

Hourly rate: $32.99 - $37.04

Date Posted: 14 May 2025