Front Office Coordinator

• Must be understanding, courteous and professional at all times in contacts with patients, visitors, employees, and medical staff.
• Schedule patient appointments.
• Liaison between medical professionals and patients.
• Answer telephone calls in a professional and courteous manner with minimum rings.
• Route phone calls and handle enquires efficiently and courtesy.
• Receive and convey message in writing and verbally.
• Receive requests for recur medication.
• Welcome patients and visitors in a polite and courteous manner.
• Monitor patient flow in treatment room.
• Answer non-medical questions for patients.
• Organize and manage patient records and date efficiently using computer software.
• Monitor and maintain supplies and forms.
• Maintain supply of snacks, juices and paper items for food consumption.
• Coordinate provider appointments and treatment room availability.
• Optimize patient satisfaction by scheduling service delivery within their preferences.
• File and fax documents
• Protect patients' rights by maintaining confidentiality of information.
• Comfort patients by anticipating their anxieties and respecting their grief process.
• Book and organize lunch meetings between doctor and pharmaceutical representatives.
• Register and schedule blood draw appointments.
• Schedule appointments i.e. port placement surgeries with other medical clinics.
• Contribute equitably in the maintenance of cleanliness of the medical practice.
• Contribute of team effort by accomplishing related tasks as needed.
• Clean equipment, chairs and change bed lines as needed to assist nurses.
• Help to ensure the safety of patients by assisting with transfers and restroom as needed.
• Receive laboratory results, recording and distributing results promptly.
• Register and take blood, urine and other specimens to the lab.
• Help patients in distress by responding to emergencies.

Education

Required:

High School

Licenses & Certifications

Preferred:

C-Heartsaver