Job Description
WHAT YOU WILL BE DOING: A smile and warm greeting is what our Guests will receive when staying at Swissôtel Chicago. Your engaging personality will make a lasting impression when our Guests arrive at the hotel. You are friendly, detail-oriented and love the rush of handling multiple tasks all at once. You love helping your team in delivering incredible experiences for your guests - and it just so happens you'll be doing just that in an award-winning hotel.
Always willing to lend a helping hand with a smile, your passion for the property, and your respect for our guests' belongings will ensure that our guests Feel Welcome as soon as they arrive.
- Consistently offer professional, friendly and engaging service
- Open car doors for arriving and departing guests while greeting them warmly
- Assist with the loading and unloading of luggage to and from guest vehicles
- Assist guests regarding hotel facilities in an informative and helpful way
- Timely delivery of guests' luggage, messages and any other items for delivery within the property
- Personalize guests' orientation of their room in a professional, friendly and engaging way
- Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
- Follow departmental policies, procedures and service standards
- Follow all safety policies
- Any other tasks that may be assigned
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Constant lifting and carrying up to 50 lbs
- Occasional kneeling, pushing, pulling, lifting
- Frequent lifting and carrying more than 50 lbs
- Frequent ascending or descending ladders, stairs and ramps
Qualifications: Qualifications
YOUR EXPERIENCE AND SKILLS INCLUDE: - Must be able to work any shift assigned, such as holidays, weekends, mornings, afternoons and evenings.
- Service focused personality is essential; customer related experience an asset
- Ability to work well under pressure in a fast paced environment
- Excellent communication skills and a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs, remaining calm and courteous at all times
Additional Information
WHAT IS IN IT FOR YOU: - This is a Tipped Position
- Position Hourly Rate: $15.45 plus tips
- Employee Benefit Card offering discounted rates at Accor worldwide
- Learning & Development programs through our Academies
- Opportunity to develop your talent and grow within our property and across the world.
- Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
- Comprehensive Benefit Package which offers:
- Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.