Front Office Agent

Hotel Saint Augustine is seeking a warm, professional, and detail-oriented Front Office Agent to be the first point of contact for our guests. This role is essential in providing exceptional hospitality by managing check-ins and check-outs, assisting with guest inquiries, and ensuring a seamless stay. The ideal candidate is customer-focused, organized, and thrives in a fast-paced environment.

Key Responsibilities:

• Greet and welcome guests with a friendly and professional demeanor.

• Handle check-in and check-out procedures efficiently.

• Assist guests with reservations, inquiries, and special requests.

• Process payments and ensure accurate billing.

• Provide guests with information about hotel services, local attractions, and dining options.

• Communicate with housekeeping and other departments to ensure a smooth guest experience.

• Handle guest concerns and resolve issues promptly and professionally.

• Maintain a clean and organized front desk area.

• Uphold all hotel policies and procedures, including safety and security standards.

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