Front Office Administrator

APLA Health's mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services. Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.

We offer great benefits, competitive pay, and great working environment.

We offer:
Medical Insurance
Dental Insurance (no cost for

employee)
Vision Insurance (no cost for

employee)
Long Term Disability
Group Term Life and AD&D

Insurance
Employee Assistance Program
Flexible Spending Accounts

11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free

parking
Employer Matched (6%) 403b

Retirement Plan

This is a great opportunity to make a difference.

This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience.

POSITION SUMMARY:
Responsible for all onsite aspects of front office administration at assigned APLA Health
Clinic location.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Welcome patients and visitors in a friendly, professional and courteous manner
both in person and on the telephone.

Schedules appointments for all providers to optimize patient satisfaction, provider
time, and exam room availability.

Utilize a variety of electronic systems to ensure patients are registered and all
necessary demographic and/or financial information is entered into the patient
record.

Assist patients with checking in and registration in new online system answering
questions as needed.

Update patients' financial information, recording and collecting patient charges,
providing patients with transaction receipts.

Checks/verifies patient's insurance eligibility/sliding fee status prior to and at
each visit.

Communicates appointment changes to patients and staff.

Comfort patients by anticipating patients' anxieties; answering patients' questions
and/or referring them to the appropriate clinical staff.

Respond to patient inquiries promptly, and follow-up on patient issues and
resolutions to ensure quality customer service.

Assist patients with patient portal - showing them how to sign up, send
messages, have telehealth visits, etc.

Ensure that the waiting area is maintained neat and well organized.

Learn and promote APLA Health's services, facilities, and programs and be able
to direct patients/guests accordingly.

Participate in special projects to promote a wider range of APLA Health clinical
and non-clinical services thereby contributing to efforts to meet contract goals
and reach quality markers.

Protect patients' rights by maintaining strictest confidentiality of personal and
financial information; adhering to all HIPAA guidelines/regulations.

Understand and comply with OSHA and other regulatory requirements.

Assist in orientation of new personnel as directed.

Work as a contributing team member and act in a professional and respectful
manner at all times.

Comply with all standard operating policies and protocols of APLA Health &
Wellness.

OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS
NEEDS.

REQUIREMENTS:

Training and Experience:
High school diploma or GED required; AA degree preferred. Experience working in a
medical office preferred; or two (2) years of other customer service experience.
Knowledgeable about insurance plans as well as Medi-Cal/Medicare.

Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic
health records preferred.

Ability to:
Must be extremely organized and detailed oriented
Must have excellent communications and written skills
Strong telephone etiquette
Must have a courteous, professional nature and customer service oriented
Must maintain a strict discipline in time management with a focus on quality
Knowledgeable about insurance plans, Medi-Cal/Medicare
Good computer and typing skills.

WORKING CONDITIONS/PHYSICAL REQUIREMENTS:

This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting and moving of office materials weighing 25 pounds or less. The position
requires daily use of a personal computer and requires entering, viewing, and revising
text and graphics on the computer terminal and on paper.

COVID-19 and Booster or Medical/Religious Exemption required.

Equal Opportunity Employer: minority/female/disability/transgender/veteran.