Front of House Supervisor
Hook
£28,000
Would you like to work for a unique and prestigious establishment nestled within the Hampshire Countryside? Do you have 4 or 5 hospitality experience in a customer facing position? If so, then we are seeking an experienced and personable individual who will play a critical role in maintaining the smooth day-to-day operations. This includes overseeing staff, coordinating service across departments, and ensuring that all members receive outstanding experiences, putting in place SOP.
Operational Management
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- Supervise the daily operations
- Putting in place standard operating procedures and service processes
- Ensure smooth coordination between departments (front-of-house, kitchen, cleaners, etc.)
- Oversee opening and closing procedures, ensuring all areas are prepared and presentable.
- Maintain and enforce policies, standards, and health & safety regulations.
Staff Supervision
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- Lead, motivate, and manage staff to deliver outstanding member service.
- Assign duties and shifts, always ensuring appropriate staff coverage.
- Provide on-the-job training and support to ensure staff are performing to high standards.
- Conduct regular performance evaluations and provide feedback to staff.
Member Relations
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- Foster positive relationships with club members, addressing any concerns or special requests.
- Ensure that all members and guests are greeted warmly and attended to promptly.
- Respond to member complaints and resolve issues in a professional and timely manner.
- Coordinate with the founder and membership team on member feedback and suggestions for service improvements.
Event Management
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- Assist in the planning and execution of private events, dinners, and functions.
- Work closely with the Membership & Events coordinators to ensure all member events run smoothly.
- Supervise set-up and break-down of events, ensuring quality control and adherence to timelines
The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a keen eye for detail. Previous 4 or 5 hospitality experience a must along with a proactive approach to setting high standards.
If you are looking to add value to a luxury environment and are passionate about customer care, then please apply today.