HC-Resource is looking for a
FRONT OF HOUSE MANAGER for an NYC based, successful casual fine dining restaurant group known for outstanding hospitality and service and for offering an authentic menu.
Key Responsibilities: - Hires, trains, and develops all FOH restaurant staff in fine dining service standards.
- Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars.
- Organizes and conducts pre-shift and departmental meetings daily.
- Maintains communication with all departments to ensure customer service needs are met.
- Creates seating charts and station assignments daily, following up with support staff of daily expected business.
- Maintains all reservation systems and books to accommodate business demands.
- Creates side work assignments and ensures completion with wait staff.
- Maintains the highest level of service to client/guest, ensuring their satisfaction.
- Maintains cleanliness and presentation of dining room area.
- Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner.
Experience Includes: - 2-4 years of upscale restaurant experience in Management position
- Food Handler certified.
- Knowledgeable with Labor Laws, Health Codes, Safety, Food Handling and Sanitation
- Must be able to work a flexible schedule including days, nights, weekends and holidays.